Customer Support Specialist (AI)

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

22 days annual leave

Holiday and Christmas bonuses

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Specialist to join an international AI platform project. You will handle technical and account-related issues via phone, email, and chat, helping users maximize AI-powered products.

The ideal candidate has experience in Technical Support or IT Support, is tech-savvy, and excels in communication and problem solving. English as C1+ is required; 40-hour work week with day shifts on a rotating schedule.

Qualifications

• Experience in Technical Support / IT Support / Tech Customer Support is required.
• Strong interest in technology and AI.
• Tech-savvy with ability to troubleshoot effectively.
• Excellent communication and problem-solving skills.
• Able to learn new technologies and products quickly.
• Customer-focused with a proactive service mindset.
• English proficiency at C1 or higher.

Responsibilities

• Provide technical and customer support via phone, email and chat.
• Troubleshoot account access and technical issues.
• Support customers with billing and invoicing questions.
• Guide and educate users on how to use AI-powered products.
• Provide clear, accurate and timely solutions.
• Maintain a high standard of customer experience and service quality.

Skills

Technical Support experience

AI interest

Tech-savvy troubleshooting

Communication excellence

Problem solving

Learn new tech quickly

Customer-focused

English proficiency C1+

Job description

Ready to take your Customer Support career into AI?

Cross Border Talents is looking for an Customer Support Specialist to join an international project in Lisbon.

This is more than a traditional customer support role. You'll be supporting users of an innovative AI platform, helping them solve technical and account-related issues and get the most out of AI-powered products.

If you have a background in Technical Support, IT Support or Tech Customer Support, you're comfortable troubleshooting problems and you're tech-savvy, this could be your opportunity to take the next step in your career.

What you'll do

• Provide technical and customer support via phone, email and chat
• Troubleshoot account access and technical issues
• Support customers with billing and invoicing questions
• Guide and educate users on how to use AI-powered products
• Provide clear, accurate and timely solutions
• Maintain a high standard of customer experience and service quality

Who we're looking for

• Previous Technical Support / IT Support / Tech Customer Support experience - required
• Strong interest in technology and AI
• Tech-savvy mindset and confident ability to troubleshoot
• Excellent communication and problem-solving skills
• Ability to learn new technologies and products quickly
• Customer-focused approach
• English - C1 or higher

Why this opportunity?

• Work with AI technology and gain experience in a rapidly developing industry
• Build your career in an international tech environment
• Develop your technical and customer support skills
• Comprehensive training provided
• International team and dynamic working environment

Working conditions

• Lisbon, Portugal
• Full-time -40 hours/week
• 8 hours per day + 1-hour lunch break
• Day shifts between 07:00 and 22:00
• Monday to Sunday, rotational schedule
• 22 days of annual leave
• Holiday and Christmas bonuses

Important

Candidates must already have a valid work permit in Portugal.
Visa sponsorship is not provided.