Customer Support Specialist (English Market - AI Platform)

FH Collective Academy; Lisboa; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Meal support

Internet included in benefits

Annual travel allowance

Language classes

Training opportunities

Free meals

Cultural and social activities

Career growth

Job summary

FH Collective Academy in Lisbon is seeking a Customer Support Specialist to help users navigate our AI platform and resolve issues quickly.

You'll assist with billing and login problems, provide guidance on AI features, and deliver an exceptional customer experience in a 24/7 rotating shift, on-site in Lisbon. English fluency and strong communication are essential. The role offers health insurance, travel assistance, language classes and opportunities for career growth.

Qualifications

• Fluent English, both written and spoken.
• Excellent communication and problem-solving skills.
• Customer-focused and solution-oriented mindset.
• Comfortable working with technology and digital platforms.
• Previous customer service experience is a plus.
• Willingness to work in a 24/7 rotating shift environment.
• 8 hours per day, 5 days per week, with rotating shifts.
• Willingness to work on-site in Lisbon.

Responsibilities

• Supporting customers with billing and invoicing queries.
• Troubleshooting account access and login issues.
• Guiding users on how to use AI products and features.
• Providing support via email, chat, and telephone.
• Resolving customer issues efficiently and professionally.
• Delivering an exceptional customer experience.
• Meeting quality and performance targets.

Skills

Fluent English

Excellent communication

Problem solving

Customer-focused

Tech-savvy

Job description

Work in AI. Live in Lisbon.

Customer Support Specialist – AI Platform

Lisbon, Portugal | On-site
English Market | International Candidates Welcome

Ready to take your career into the world of Artificial Intelligence?

Join an international team supporting users of a globally recognized AI platform and gain valuable experience in one of the fastest-growing areas of technology.

What You'll Do

As a Customer Support Specialist, you'll support consumers and business users, helping them navigate the platform and resolve issues quickly and effectively.

Your responsibilities will include:

• Supporting customers with billing and invoicing queries
• Troubleshooting account access and login issues
• Guiding users on how to use AI products and features
• Providing support via email, chat, and telephone
• Resolving customer issues efficiently and professionally
• Delivering an exceptional customer experience
• Meeting quality and performance targets

What We're Looking For

• Fluent English, both written and spoken
• Excellent communication and problem-solving skills
• Customer-focused and solution-oriented mindset
• Comfortable working with technology and digital platforms
• Previous customer service experience is a plus
• Willingness to work in a 24/7 rotating shift environment
• 8 hours per day, 5 days per week, with rotating shifts
• Willingness to work on-site in Lisbon

What You'll Get

• €1,259 gross/month
• Up to €200/month performance bonus before taxes
• Health & dental insurance
• Meal support
• Utilities, internet, and cleaning included
• Travel expenses to your home country once a year
• Local language classes
• Training and continuous learning opportunities
• Access to healthcare servicesFree meals including soup, bread, salad, and fruit
• Social, sports, and cultural activities
• Career opportunities in an international and multicultural environment

Relocation Support

Moving to Portugal from abroad? We'll help make the transition easier.

• Private room in a shared apartment
• Utilities and internet included
• Cleaning service twice a week
• Legal and administrative support
• Assistance with local registration and documentation
• Relocation support for international candidates

Why Lisbon?

Imagine building your career in AI while living in one of Europe's most vibrant cities.

• Year-round sunshine
• Beaches just minutes away
• International and multicultural lifestyle
• Amazing food and culture
• Growing technology ecosystem
• Easy access to destinations across Europe

If you're looking for an opportunity that combines AI, international experience, career growth, and life in Portugal, this could be your next move.