Ads Support Specialist – AI Company | Lisbon (Relocation Provided)

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Paid training

International environment

Career development

22 days annual leave

Job summary

Cross Border Talents is seeking an English-speaking Customer Support Specialist to join an international team supporting users of a leading AI platform. The role involves assisting consumers and business users with account, billing, product, and technical issues, delivering outstanding customer experiences.

You will communicate across multiple channels, troubleshoot problems, guide users on features, and work within a fast-paced, multicultural environment in Lisbon on-site.

Qualifications

• Must have solid English language proficiency (C1–C2).
• Experience in customer service, support, or helpdesk roles is required.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Support customers across multiple channels (phone, email, chat).
• Assist with billing and invoicing questions.
• Troubleshoot account access and product issues.
• Guide customers on how to use the platform and its features.
• Provide clear, accurate, and timely solutions.
• Handle cases efficiently while meeting service standards.
• Collaborate with an international support team.

Skills

English proficiency (C1–C2)

Customer service experience

Communication skills

Problem-solving

Job description

Location: Lisbon, Portugal
Work Model: On-site
Language: English
Schedule: Full-time, 40 hours per week | Day shifts between 07:00 and 22:00
Industry: Artificial Intelligence / Technology

About the Opportunity

Are you passionate about technology and interested in working with one of the leading companies in the artificial intelligence industry?

We are looking for an English-speaking Customer Support Specialist to join an international team supporting users of a leading AI research and deployment company.

You will assist both consumers and business users of an advanced AI platform, helping them solve account, billing, product, and technical-related issues while delivering an excellent customer experience.

What You Will Do

• Support customers across multiple communication channels
• Assist with billing and invoicing-related questions
• Troubleshoot account access and product-related issues
• Guide customers on how to use the platform and its features
• Provide clear, accurate, and timely solutions
• Handle customer cases efficiently while meeting service and quality standards
• Work collaboratively within an international and multicultural support team

What We Are Looking For

• C1-C2 level English
• Previous experience in Customer Support, Customer Service, Technical Support, Helpdesk, Customer Success, or a similar customer-facing role
• Comfortable working with technology and digital platforms
• Strong communication and problem-solving skills
• Ability to explain technical information clearly to customers
• Customer-oriented and able to work in a fast-paced environment
• Available to work full-time on rotating day shifts between 07:00 and 22:00
• Currently based in Lisbon or able to work on-site in Lisbon
• EU citizenship or valid authorization to work in Portugal

Salary & Benefits

• Total monthly gross package: approximately €1,250
• 22 days of annual leave
• Paid training
• International and multicultural working environment
• Career development and internal mobility opportunities

Why Join?

This is an opportunity to combine customer support experience with one of the fastest-growing areas in technology.

You will gain hands-on experience supporting an advanced AI product, strengthen your troubleshooting and communication skills, and work in an international BPO environment with opportunities for further professional development.