Customer Support Representative - Italian Speaker (On-Site, from 09 Oct)

Cross Border Talents; Lisboa; Vor Ort; EUR 21.000 - 30.000; Vollzeit

Zusammenfassung

Cross Border Talents in Lisbon, Portugal is hiring a Customer Support Representative to be the first point of contact for customers. The role requires fluency in Italian and a good command of English, on-site work, and a focus on patient, clear communication across multiple channels.

You will handle inquiries via phone, chat, and email, escalate issues, and follow up on open cases in a fast-paced European context. Prior customer-facing experience is a plus but not essential.

Qualifikationen

• Italian: Fluent.
• English: B2 level.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Reasonably tech-comfortable - happy learning new internal systems.

Aufgaben

• Flag recurring issues so they can be addressed at the source.
• Stay calm and clear with customers even when they're frustrated.
• Follow up on open cases rather than letting them sit.
• Respond to customer questions across phone, chat, and/or email.

Kenntnisse

Italian

English (B2)

Jobbeschreibung

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Fluent in Italian? A team in Lisbon is looking for their next Customer Support Representative.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated
• Follow up on open cases rather than letting them sit
• Respond to customer questions across phone, chat, and/or email

Requirements:

• Italian: Fluent | English: B2
• Some prior customer-facing experience is a plus, though not essential
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Reasonably tech-comfortable - happy learning new internal systems

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.