Multilingual Customer Support Specialist — Lisbon (On-Site)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Support Representative to handle multilingual inquiries on-site. The role focuses on resolving issues across phone, chat, and email, ensuring friendly and effective support for diverse customers.

Required: fluent Ukrainian and English, EU eligibility, and right to work in Portugal. Prior customer-facing experience is a plus; training and ongoing support are provided in a rolling application process.

Qualifications

• Fluent Ukrainian and English required.
• Right to work in Portugal without sponsorship.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Some prior customer-facing experience is a plus.

Responsibilities

• Respond to customer questions across phone, chat, and/or email.
• Recognize when escalation is needed and resolve accordingly.
• Keep internal systems and case notes accurate and current.
• Provide high-quality, friendly support to users on-site.

Skills

Ukrainian

English

Job description

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Support Representative to handle multilingual inquiries on-site. The role focuses on resolving issues across phone, chat, and email, ensuring friendly and effective support for diverse customers.

Required: fluent Ukrainian and English, EU eligibility, and right to work in Portugal. Prior customer-facing experience is a plus; training and ongoing support are provided in a rolling application process.