Customer Support Representative - Turkish Speaker (from 13 Nov)

Cross Border Talents; Lisboa; On-site; EUR 11,000 - 17,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative to be the voice customers hear when they need help. Day-to-day you will resolve issues with care, maintain accurate case notes, and collaborate with a friendly team on internal systems.

Requirements include fluent Turkish and English at B2, plus a confident written and verbal communication style. Some prior customer-facing experience is a plus, but not essential as you will learn our tools on the job.

Qualifications

• Turkish: Fluent (written and spoken).
• English: B2 level proficiency.

Responsibilities

• Resolve issues efficiently with quality.
• Recognize escalation needs vs. direct resolution.
• Contribute to a collaborative team environment.
• Keep internal systems and case notes accurate and current.

Skills

Turkish Fluent

English B2

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

We're recruiting a Customer Support Representative for a growing team in Lisbon, Portugal.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Resolve issues efficiently without cutting corners on quality
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment
• Keep internal systems and case notes accurate and current

Requirements:

• Turkish: Fluent | English: B2
• Some prior customer-facing experience is a plus, though not essential
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.