Customer Support Representative - Italian Speaker (On-Site, from 22 Oct)

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 12,000; Full time

Job summary

Cross Border Talents in Lisbon is hiring a Customer Support Representative to be the voice customers hear when they need help, with strong emphasis on tone, responsiveness and follow-through.

The role is on-site, requires fluent Italian and English, and the right to work in Portugal without sponsorship. You will stay organized while handling multiple cases, escalate when needed, and contribute to a collaborative team.

Qualifications

• Fluent Italian and English required.
• Ability to manage multiple cases and stay organized.
• Right to work in Portugal without sponsorship.

Responsibilities

• Keep internal systems and case notes accurate and current
• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

Skills

Fluent Italian

Fluent English

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: Monday to Sunday – 7am to 9 pm; (365 days per year)

New opening: Customer Support Representative, Lisbon, Portugal. Italian speakers encouraged to apply.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What We Offer:

• Salary: €1,000/month

Your Responsibilities:

• Keep internal systems and case notes accurate and current
• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

Requirements:

• Fluent Italian, English
• Able to stay organized when handling multiple cases at once
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role

We keep candidates updated at each stage rather than leaving you guessing after you apply.