Marketing Customer Support - Italian Speaker

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Welcome bonus

On-site in Lisbon

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Marketing Customer Support professional fluent in Italian and English. You will be the first point of contact, ensuring clear communication and patient handling of inquiries.

You'll maintain accurate case notes in internal systems, resolve issues efficiently, and know when to escalate. This on-site role runs 24/7 shifts with two rotative days off.

Qualifications

• Fluent in Italian and English.
• Clear, professional written and verbal communication.

Responsibilities

• Maintain accurate internal systems and case notes.
• Resolve issues efficiently while ensuring quality.
• Know when to escalate issues to the right teams.
• Contribute to a supportive, collaborative team environment.

Skills

Italian fluency

English fluency

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: Monday to Sunday – 24/7 (rotative shifts including night shifts); Days Off: 2 rotative days

This Marketing Customer Support opening in Lisbon, Portugal is a good fit for someone who's fluent in Italian and ready for a new challenge.

You'd be the first person customers reach when something needs sorting out, the role rewards patience and clear communication.

What We Offer:

• Salary: €1,000/month
• Welcome bonus: €2,000; paid in 12 monthly instalments (1/12 per month) during first year.

Your Responsibilities:

• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

Requirements:

• Fluent Italian, English
• Clear, professional communication style, written and verbal
• Some prior customer-facing experience is a plus, though not essential
• Reasonably tech-comfortable - happy learning new internal systems

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.