Customer Support Representative - French Speaker (Hybrid, from 16 Oct)

Cross Border Talents; Porto; Hybrid; EUR 15,000 - 23,000; Full time

Job summary

Cross Border Talents in Porto, Portugal is hiring a Customer Support Representative to join a growing French team. This front-line role focuses on handling inquiries, solving issues, and ensuring customers leave the conversation satisfied.

You will follow up on open cases, maintain accurate notes in internal systems, and collaborate with teammates in a fast-paced, multilingual environment.

Qualifications

• French fluency required.
• English at least B1 level.
• Ability to multi-task and stay organized.
• Clear, professional written and verbal communication.

Responsibilities

• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment
• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current

Skills

French - fluent

English - B1

Organization

Communication

Customer-facing

Job description

Location: Porto, Portugal
Work Model: Hybrid

An employer in Porto is hiring for a Customer Support Representative role and building out their French team.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment
• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current

Requirements:

• French: Fluent | English: B1
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal
• Comfortable in a fast-moving, customer-facing role