Customer Support Agent (Dutch & English) – Lisbon

CB Talents SP; Lisboa; Presencial; EUR 16 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site office in Lisbon

Competitive benefits

Resumo da oferta

CB Talents SP in Lisbon, Portugal is seeking a fluent Dutch and English speaker for a stable back-office role with daytime hours. You will handle non-voice customer support, manage case files and service workflows, ensuring prompt, effective solutions and total customer satisfaction.

This on-site position requires being based in Lisbon or able to commute, with a base monthly gross salary of €1,400 and a potential monthly performance bonus up to €100, along with competitive benefits.

Qualificações

• Fluent proficiency in Dutch and English (written and spoken).
• Based in Lisbon, Portugal or able to commute immediately.
• Strong attention to detail and problem-solving mindset; comfortable with digital management tools.

Responsabilidades

• Provide high-quality non-voice back-office customer support in Dutch and English.
• Manage case files, account updates, and service workflows with precision.
• Deliver prompt, effective solutions to ensure total customer satisfaction.

Conhecimentos

Dutch language

English language

Attention to detail

Problem solving

Digital tools

Descrição da oferta de emprego

Are you fluent in Dutch and English and looking for a stable back-office role in Lisbon? Join a dynamic team handling connected services and case management with predictable daytime hours and competitive benefits!

What We Offer

• Base Salary: €1,400.00 gross / month
• Performance Bonus: Up to €100.00 / month extra
• Work Schedule: Rotational shifts between 07:00 and 22:00 (Lisbon time)—no overnight shifts!
• Work Environment: Modern on-site office setting in Lisbon

Key Responsibilities

• Provide high-quality non-voice back-office customer support in Dutch and English
• Manage case files, account updates, and connected service workflows with precision
• Deliver prompt, effective solutions to ensure total customer satisfaction

What We Are Looking For

• Languages: Fluent proficiency (written and spoken) in both Dutch and English
• Location: Based locally in Lisbon, Portugal (or ready to commute immediately)
• Skills: Strong attention to detail, problem-solving mindset, and comfortable using digital management tools