Customer Support Advisor - German Speaker (M/F/X)

Randstad Portugal; Portugal; Remote; EUR 17,000 - 20,000; Full time

Benefits offered by this job

Health insurance

Permanent contract

180 days probation

Training

Meal allowance

Language allowance

Performance bonus

Assiduity allowance

Job summary

Randstad Portugal is hiring a Customer Support Specialist for a Swiss telecommunications client. The role is remote in Portugal, focusing on delivering outstanding customer satisfaction and solving issues efficiently.

You will handle incoming calls, advise on services, and strive for long-term loyalty while demonstrating German (C2) and English (C1) proficiency and prior call center experience. The position offers a base gross salary of 920€/month, language allowances, a performance bonus, meal

Qualifications

• Excellent communication skills in German (C2) and English (C1).
• Experience in a call center.
• Strong commitment for a long term project.

Responsibilities

• Ensure high solution rate and customer satisfaction at each contact through excellent know how.
• Serve the customer to ensure their long-term loyalty.
• Receive incoming customer calls and advise on services and offers.
• Create added value for the customer.
• Manage administrative issues related to changes, invoicing and complaints.

Skills

German (C2)

English (C1)

Call center experience

Long-term commitment

Job description

Customer Support Specialist | Remote in Portugal

Do you have a passion for customer satisfaction and a knack for problem-solving?

We are currently hiring a Customer Support Assistant to join the team for one of Switzerland's leading telecommunications companies.

If you are looking to advance your career and are ready for a rewarding challenge, we have the perfect opportunity for you!

Do you feel up to this challenge?

Your Responsibilities:

• Ensure high solution rate and customer satisfaction at each contact through excellent know how;
• Serving the customer to ensure their long-term loyalty;
• Receiving incoming customer calls;
• Customer advice on all services and offers;
• Creation of added value for the customer;
• Management of administrative issues related to administrative changes, invoicing and complaints.

What You Bring to the Team:

• Excellent communication skills in German (minimum C2 level) and English (minimum C1 level);
• Solution oriented;
• Experience in a call center;
• strong Commitment for a long term project;

What's in it for You?

• Base Salary: €920/month gross (paid 14x per year).
• Language Allowances: €350 (German) + €150 (English) (paid 13x per year).
• Performance Bonus: Up to €360/month (paid 12x per year).
• Assiduity Allowance: €110/month.
• Meal Allowance: €10.20/day worked (net).
• Health Insurance: Provided from the 1st month of employment.
• Permanent contract with the client with a 180 days probation period

Work-Life Balance:

• Paid Training:1-month training (Monday to Friday 8 am - 4 pm).
• Schedule: Monday to Sunday, between 7am and 6pm. Bank holidays (payment of 50%+compensation) - shifts of 8h/day