Remote German-Speaking Customer Support Advisor

Randstad Portugal; Portugal; Remote; EUR 17,000 - 20,000; Full time

Benefits offered by this job

Health insurance

Permanent contract

180 days probation

Training

Meal allowance

Language allowance

Performance bonus

Assiduity allowance

Job summary

Randstad Portugal is hiring a Customer Support Specialist for a Swiss telecommunications client. The role is remote in Portugal, focusing on delivering outstanding customer satisfaction and solving issues efficiently.

You will handle incoming calls, advise on services, and strive for long-term loyalty while demonstrating German (C2) and English (C1) proficiency and prior call center experience. The position offers a base gross salary of 920€/month, language allowances, a performance bonus, meal

Qualifications

• Excellent communication skills in German (C2) and English (C1).
• Experience in a call center.
• Strong commitment for a long term project.

Responsibilities

• Ensure high solution rate and customer satisfaction at each contact through excellent know how.
• Serve the customer to ensure their long-term loyalty.
• Receive incoming customer calls and advise on services and offers.
• Create added value for the customer.
• Manage administrative issues related to changes, invoicing and complaints.

Skills

German (C2)

English (C1)

Call center experience

Long-term commitment

Job description

Randstad Portugal is hiring a Customer Support Specialist for a Swiss telecommunications client. The role is remote in Portugal, focusing on delivering outstanding customer satisfaction and solving issues efficiently.

You will handle incoming calls, advise on services, and strive for long-term loyalty while demonstrating German (C2) and English (C1) proficiency and prior call center experience. The position offers a base gross salary of 920€/month, language allowances, a performance bonus, meal