Customer Support Advisor - French Speaker

Blu; Lisboa; Hybrid; EUR 11,000 - 14,000; Full time

Benefits offered by this job

Relocation travel reimbursement (up to

Accommodation allowance €360/month for

Job summary

PMU is seeking a Customer Support Advisor to join an international team delivering high-quality care for French-speaking bettors. You will be the primary touchpoint across channels.

You will handle Level 1 support via calls, live chat, and email; assist with account management and login issues; explain betting mechanics; log issues; tailor responses; maintain high satisfaction.

Qualifications

• Native level written and spoken French (metropolitan region).
• High School Diploma or equivalent.
• Experience in customer service or troubleshooting preferred.

Responsibilities

• Provide Level 1 customer support via inbound calls, live chat, and email
• Assist users with account management, login issues, and profile settings
• Guide bettors through platform navigation and clearly explain winnings and betting mechanics
• Identify, log, and raise complex technical or administrative issues appropriately
• Compose accurate, personalized responses and adapt prepared templates for swift customer communication
• Maintain high service quality and customer satisfaction standards on every interaction

Skills

French language proficiency (native)

Education

High School Diploma

Job description

• Location: Lisbon, Portugal (Santos office) - hybrid or on-site model
• Salary: €970 gross/month + up to €120/month performance bonus + €8.50/day meal allowance
• Languages: French (native level from metropolitan region)
• Experience: Preferred, but not required
• Anything else: Open-ended fixed-term contract (indefinite duration), relocation support up to €200 travel reimbursement + €360/month accommodation allowance for 3 months (EU citizens)

WHAT'S THE PROJECT?

The project is that you bring your talent and your ambition to a major European betting and gaming leader. Founded in 1930, Pari Mutuel Urbain (PMU) is France's premier horse racing and online gaming operator, managing billions in stakes each year while supporting the broader equestrian sector. Through its online platform and vast retail network, PMU delivers secure, interactive betting and gaming experiences to millions of customers. You will join an international team delivering high-quality customer care for PMU's Level 1 user contacts.

AND WHAT'S MY ROLE IN THIS?

As a Customer Support Advisor, you'll be the primary touchpoint for French-speaking bettors, ensuring seamless user experiences across multiple channels.

• Provide Level 1 customer support via inbound calls, live chat, and email
• Assist users with account management, login issues, and profile settings
• Guide bettors through platform navigation and clearly explain winnings and betting mechanics
• Identify, log, and raise complex technical or administrative issues appropriately
• Compose accurate, personalized responses and adapt prepared templates for swift customer communication
• Maintain high service quality and customer satisfaction standards on every interaction

OK, AND WHAT DO YOU NEED?

• Native level of written and spoken French (metropolitan region)
• High School Diploma or equivalent
• Previous experience in customer service, complaint handling, or troubleshooting is preferred
• Ability to work 40 hours per week on rotational shifts (Monday to Sunday, between 07:30 and 21:00)
• Eligibility to work in Portugal (EU Citizenship required for relocation support package)

THAT'S IT?

You're a natural communicator who enjoys helping people and solving problems on the fly. You stay patient and empathetic under pressure, bring attention to detail to every channel, and thrive in a collaborative, fast-paced team environment.