Customer Support Advisor with French

Salve.Lab; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Performance-based bonus linked to KPIs

Meal allowance

Health insurance plan after six months

Job summary

Salve.Lab in Lisbon, Portugal, is seeking French-speaking Customer Support Advisors to join an international team. You will provide first-line support via phone, live chat and email, handling account questions and login issues with a focus on customer satisfaction.

Native-level French, strong communication and a customer-friendly mindset are essential. This is a full-time, on-site role in Santos, Lisbon, with rotating shifts and a performance-based bonus.

Qualifications

• Native-level French proficiency required.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to work on-site in Lisbon with rotating shifts.

Responsibilities

• Provide Level 1 customer support through phone, live chat and email.
• Assist customers with account management, login issues and general platform questions.
• Explain winnings and provide clear information about customer account activity.
• Support customers with account management, access issues and login difficulties.
• Identify, investigate and troubleshoot common customer problems.
• Escalate complex or unresolved enquiries to the appropriate internal teams.
• Handle customer complaints professionally, demonstrating empathy and problem-solving skills.
• Prepare clear, accurate and professional written responses to customer enquiries.
• Adapt predefined communication templates to individual customer situations.
• Ensure customer interactions are handled efficiently and in accordance with established service procedures.
• Maintain accurate records of customer enquiries, actions taken and escalations.
• Collaborate with colleagues and internal teams to ensure consistent service quality.
• Contribute to a positive customer experience through effective communication and timely issue resolution.

Skills

French language proficiency (native or

Education

High school diploma

Job description

About The Role

We are looking for French-Speaking Customer Support Advisors to join an international customer experience organisation in Lisbon, Portugal. In this role, you will provide first-line customer support for a leading French betting operator, assisting customers with account management, login difficulties, winnings enquiries and general platform-related questions. You will communicate with customers through telephone, live chat and email, ensuring that every interaction is handled professionally, efficiently and with a strong focus on customer satisfaction. This opportunity is ideal for individuals with excellent French communication skills, a customer-oriented mindset and the ability to resolve enquiries in a fast-paced, multicultural environment.

Key Responsibilities

• Provide Level 1 customer support through inbound telephone calls, live chat and email.
• Assist customers with general enquiries regarding betting services and platform functionality.
• Explain winnings and provide clear information about customer account activity.
• Support customers with account management, access issues and login difficulties.
• Identify, investigate and troubleshoot common customer problems.
• Escalate complex or unresolved enquiries to the appropriate internal teams.
• Handle customer complaints professionally, demonstrating empathy, patience and effective problem-solving skills.
• Prepare clear, accurate and professional written responses to customer enquiries.
• Adapt predefined communication templates to individual customer situations.
• Ensure customer interactions are handled efficiently and in accordance with established service procedures.
• Maintain accurate records of customer enquiries, actions taken and escalations.
• Collaborate with colleagues and internal teams to ensure consistent service quality.
• Contribute to a positive customer experience through effective communication and timely issue resolution.

Requirements

• Native-level or C2 proficiency in French, both written and spoken.
• High school diploma or equivalent educational qualification.
• Strong customer service skills and a customer-focused approach.
• Ability to handle complaints, troubleshoot issues and resolve customer enquiries effectively.
• Excellent verbal and written communication skills.
• Ability to communicate clearly and professionally across telephone, chat and email channels.
• Strong problem-solving skills and attention to detail.
• Ability to follow established procedures and adapt communication templates to customer needs.
• Good organisational skills and ability to manage multiple customer interactions efficiently.
• Professional, patient and empathetic approach to customer communication.
• Ability to work effectively in a multicultural, team-oriented environment.
• Currently based in Portugal or willing to relocate to Lisbon.
• Availability to work 100% on-site in Santos, Lisbon.
• Flexibility to work rotational shifts.

Benefits

• Full-time employment opportunity in Lisbon, Portugal.
• Performance-based bonus linked to KPIs, available from the fourth month of employment.
• Meal allowance.
• Christmas and holiday bonuses.
• Health insurance plan after six months of employment.
• Relocation support for eligible EU citizens, including reimbursement of travel ticket expenses.
• Opportunity to work in an international and multicultural customer experience environment.
• Experience supporting customers in the online betting industry.
• Additional employee benefits.