Customer Support Advisor with French

Salve.Inno Consulting; Lisboa; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Full-time employment in Lisbon

Performance-based bonus tied to KPIs

Meal allowance

Christmas and holiday bonuses

Health insurance after six months

Relocation support for EU citizens

Multicultural international team

Experience in online betting support

Additional employee benefits

Job summary

Salve.Inno Consulting is seeking a French-speaking Customer Support Advisor to join our Lisbon team. You will provide Level 1 support via phone, live chat, and email, assisting customers with betting services, account issues and login problems.

Candidates should be fluent in French (native-level or C2) with strong customer service skills and the ability to work in a fast-paced, multicultural environment. On-site in Santos, Lisbon with rotational shifts and relocation support may be provided.

Qualifications

• Native-level or C2 French proficiency.
• High school diploma or equivalent.
• Strong customer service mindset and skills.
• Ability to troubleshoot and resolve enquiries.
• Excellent verbal and written communication.
• Clear multi-channel communication across phone, chat and email.
• Strong problem-solving and attention to detail.
• Follow procedures and adapt templates to cases.
• Good organisational skills for handling multiple interactions.
• Professional, patient, empathetic communication.
• Able to work in multicultural, team-oriented environment.
• Based in Portugal or willing to relocate to Lisbon.
• On-site in Santos, Lisbon with rotational shifts.

Responsibilities

• Provide Level 1 customer support through inbound telephone calls, live chat and email.
• Assist customers with general enquiries regarding betting services and platform functionality.
• Explain winnings and provide clear information about customer account activity.
• Support customers with account management, access issues and login difficulties.
• Identify, investigate and troubleshoot common customer problems.
• Escalate complex or unresolved enquiries to the appropriate internal teams.
• Handle customer complaints professionally, demonstrating empathy and effective problem-solving.
• Prepare clear, accurate and professional written responses to customer enquiries.
• Adapt predefined communication templates to individual customer situations.
• Ensure customer interactions are handled efficiently and in accordance with established service procedures.
• Maintain accurate records of customer enquiries, actions taken and escalations.
• Collaborate with colleagues and internal teams to ensure consistent service quality.
• Contribute to a positive customer experience through effective communication and timely issue resolution.

Skills

French language

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma

Job description

About the Role

We are looking for French-Speaking Customer Support Advisors to join an international customer experience organisation in Lisbon, Portugal. In this role, you will provide first-line customer support for a leading French betting operator, assisting customers with account management, login difficulties, winnings enquiries and general platform-related questions.

You will communicate with customers through telephone, live chat and email, ensuring that every interaction is handled professionally, efficiently and with a strong focus on customer satisfaction. This opportunity is ideal for individuals with excellent French communication skills, a customer-oriented mindset and the ability to resolve enquiries in a fast-paced, multicultural environment.

Key Responsibilities

• Provide Level 1 customer support through inbound telephone calls, live chat and email.

• Assist customers with general enquiries regarding betting services and platform functionality.

• Explain winnings and provide clear information about customer account activity.

• Support customers with account management, access issues and login difficulties.

• Identify, investigate and troubleshoot common customer problems.

• Escalate complex or unresolved enquiries to the appropriate internal teams.

• Handle customer complaints professionally, demonstrating empathy, patience and effective problem-solving skills.

• Prepare clear, accurate and professional written responses to customer enquiries.

• Adapt predefined communication templates to individual customer situations.

• Ensure customer interactions are handled efficiently and in accordance with established service procedures.

• Maintain accurate records of customer enquiries, actions taken and escalations.

• Collaborate with colleagues and internal teams to ensure consistent service quality.

• Contribute to a positive customer experience through effective communication and timely issue resolution.

Requirements

• Native-level or C2 proficiency in French, both written and spoken.

• High school diploma or equivalent educational qualification.

• Strong customer service skills and a customer-focused approach.

• Ability to handle complaints, troubleshoot issues and resolve customer enquiries effectively.

• Excellent verbal and written communication skills.

• Ability to communicate clearly and professionally across telephone, chat and email channels.

• Strong problem-solving skills and attention to detail.

• Ability to follow established procedures and adapt communication templates to customer needs.

• Good organisational skills and ability to manage multiple customer interactions efficiently.

• Professional, patient and empathetic approach to customer communication.

• Ability to work effectively in a multicultural, team-oriented environment.

• Currently based in Portugal or willing to relocate to Lisbon.

• Availability to work 100% on-site in Santos, Lisbon.

• Flexibility to work rotational shifts.

Benefits

• Full-time employment opportunity in Lisbon, Portugal.

• Performance-based bonus linked to KPIs, available from the fourth month of employment.

• Meal allowance.

• Christmas and holiday bonuses.

• Health insurance plan after six months of employment.

• Relocation support for eligible EU citizens, including reimbursement of travel ticket expenses.

• Opportunity to work in an international and multicultural customer experience environment.

• Experience supporting customers in the online betting industry.

• Additional employee benefits.