Ad Ops & Customer Success Specialist

Cross Border Talents; Cascais; Hybrid; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Private health and dental insurance

Paid onboarding and training

Daily meal allowance

Job summary

Cross Border Talents is hiring a Customer Operations specialist to empower SMBs expanding their online presence across major global social platforms. You will assist clients with pre-sales and post-sales inquiries, set up campaigns, troubleshoot tools, and optimize accounts.

The role emphasizes empathetic, professional communication in English (C1) and secure handling of sensitive information. A comprehensive onboarding, product training, private health and dental coverage, and a daily meal

Qualifications

• C1 English proficiency required.
• Customer-focused and professional communication.
• Ability to troubleshoot ad platform tools.
• Digital literacy and quick learning.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT by empathetic and efficient support.
• Handle sensitive account information securely and manage client communications.

Skills

English C1

Customer service

Problem solving

Digital literacy

Job description

Cross Border Talents is hiring a Customer Operations specialist to empower SMBs expanding their online presence across major global social platforms. You will assist clients with pre-sales and post-sales inquiries, set up campaigns, troubleshoot tools, and optimize accounts.

The role emphasizes empathetic, professional communication in English (C1) and secure handling of sensitive information. A comprehensive onboarding, product training, private health and dental coverage, and a daily meal