Customer Operations - SMB Ad Campaigns & Support

Cross Border Talents; Sintra; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

Paid onboarding

Job summary

Cross Border Talents is seeking a Customer Operations specialist to help SMBs grow their digital presence on major global social platforms. You will support clients via Chat, Email and Phone with pre- and post-sales inquiries, ad-tool troubleshooting and account optimization.

The role offers a gross monthly base package of €1,237.83 (including 13th/14th month splits and a daily meal allowance), plus private health and dental insurance.

Qualifications

• Customer-focused, empathetic and professional communication tone.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT by delivering empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Skills

Customer support

Multichannel support

Troubleshooting

Account optimization

Tools

Chat platforms

Email/Phone support

Job description

Cross Border Talents is seeking a Customer Operations specialist to help SMBs grow their digital presence on major global social platforms. You will support clients via Chat, Email and Phone with pre- and post-sales inquiries, ad-tool troubleshooting and account optimization.

The role offers a gross monthly base package of €1,237.83 (including 13th/14th month splits and a daily meal allowance), plus private health and dental insurance.