Customer Service Specialist (German-speaking)*

FH Collective - Academy; Braga; Sur place; EUR 14 000 - 18 000; Plein temps

Avantages offerts par ce poste

14 salaries

€100 monthly bonus

Mon-Fri schedule

Résumé du poste

FH Collective - Academy in Braga, Portugal, is seeking a German-speaking customer service professional for a Monday–Friday, on-site role. You will support German-speaking customers via phone, email, or chat and maintain accurate records in internal systems.

The ideal candidate is fluent in German (C2) with good English, has strong communication skills, and a customer-focused mindset. Prior CS experience is a plus.

Qualifications

• Native / C2 German + good English level.
• Strong communication skills.
• Customer-focused mindset.
• Previous customer service experience is a plus.

Responsabilités

• Provide support to German-speaking customers via phone, email, or chat.
• Handle customer inquiries efficiently and professionally.
• Ensure high levels of customer satisfaction.
• Maintain accurate records in internal systems.

Connaissances

German (C2)

English (good)

Communication

Customer service

Description du poste

About The Role

Join a professional customer service team in Braga, supporting German-speaking customers in a structured and stable weekday role. Ideal for candidates already based in Portugal seeking a long-term opportunity.

What You'll Do

• Provide support to German-speaking customers via phone, email, or chat
• Handle customer inquiries efficiently and professionally
• Ensure high levels of customer satisfaction
• Maintain accurate records in internal systems

What We\'re Looking For

• Native / C2 German + good English level
• Strong communication skills
• Customer-focused mindset
• Previous customer service experience is a plus

What\'s in It for You

• Base Salary: €1,055 gross x14 salaries
• Monthly Bonus: €100 gross x12
• Stable Monday–Friday schedule (no weekends)

Important Notes

• Must already be based in Portugal (Braga/Aveiro area)
• No relocation support
• On-site role only

Interested? Apply now and let\'s discuss the next steps!