Customer Service Representative with German in Lisbon

Recruityard; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health insurance

Fully paid training

Career development opportunities

Job summary

A dynamic outsourcing company in Lisbon is looking for a Customer Service Representative fluent in German to join its team. This entry-level position focuses on providing quality service, resolving issues, and ensuring customer satisfaction. Candidates should possess strong communication skills and be comfortable working in a fast-paced environment. Competitive salary, fully paid training, and health benefits are offered in a modern office setting.

Qualifications

• Fluency in German at C1/C2 level is required.
• Good command of English is necessary.
• Candidates should have strong customer service skills.

Responsibilities

• Handle inbound customer contacts in German.
• Provide support and resolve customer issues efficiently.
• Document interactions accurately in internal systems.

Skills

Fluent German (C1/C2 level)

Good command of English (B2 or higher)

Strong communication skills

Customer-oriented mindset

Basic computer skills

Job description

Customer Service Representative with German in Lisbon

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We are looking for German-speaking Customer Service Representatives to join a dynamic call center team based in Lisbon.

This is a customer-focused role, ideal for candidates who enjoy communication, problem-solving, and working in a fast-paced service environment.

Key Responsibilities

• Handle inbound customer contacts via phone, email, and chat in German
• Provide accurate information and support regarding services, accounts, and general inquiries
• Resolve customer issues efficiently, aiming for first-contact resolution
• Deliver professional, empathetic, and high-quality customer service
• Follow internal procedures, quality standards, and compliance guidelines
• Accurately document interactions in internal systems

Requirements

• Fluent German (C1/C2 level)
• Good command of English (B2 or higher)
• Strong communication and interpersonal skills
• Customer-oriented mindset and problem-solving ability
• Basic computer skills and comfort using multiple systems
• Availability to work shifts, including weekends if required

What We Offer

• Competitive salary and performance-based bonuses
• Fully paid training
• Health insurance and employee benefits
• Modern office environment in Lisbon
• Career development and internal growth opportunities

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Industries: Outsourcing and Offshoring Consulting

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