Customer Service Representative (German-Speaking)

CBTalents; Lisboa; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Job summary

CB Talents is seeking a German-speaking Customer Service Representative to join their Lisbon team starting February 6, 2025. The role involves handling customer inquiries via phone, email, or chat in German, with English for internal communication.

The position offers a fixed-term contract of 6 months and includes health and meal allowance benefits. Responsibilities include resolving product and order issues, maintaining high service levels, and collaborating with internal teams to improve

Qualifications

• Fluent German (native or near-native) required.
• Conversational English for internal communication.
• Customer service experience is a plus but not mandatory.
• Strong communication, problem-solving and attention to detail.

Responsibilities

• Handle inquiries and provide service via phone, email, or chat in German.
• Address product info, order management, troubleshooting, and general inquiries.
• Ensure timely, accurate resolutions and high customer satisfaction.
• Adhere to policies, guidelines and KPIs while interacting with customers.
• Collaborate with internal teams to resolve complex issues.

Skills

German language

English language

Problem solving

Attention to detail

Teamwork

Independent work

Adaptability

Customer service software

Tools

Customer service software

Job description

Customer Service Representative (German-Speaking)

Job Openings Customer Service Representative (German-Speaking)

About the job Customer Service Representative (German-Speaking)

Location: Lisbon, Portugal
Start Date: February 6, 2025
Contract Type: CDD (Fixed-term Contract) - 6 months
Work Schedule:

• Working Hours: Monday to Friday (Including Bank Holidays)
  • Rotational shifts between 07:30 AM 08:00 PM

Salary & Benefits:

• Additional Benefits:
  • 100 per 12 months for health insurance
  • 100 per 12 months for meal allowance

Role Description:

A leading company in Lisbon is currently looking for a German-speaking Customer Service Representative to join their team starting February 6, 2025. This is an exciting opportunity for individuals fluent in German, passionate about delivering high-quality customer service, and eager to work in a dynamic and fast-paced environment.

As a Customer Service Representative, your responsibilities will include:

• Handling customer inquiries and providing exceptional service via phone, email, or chat in German.
• Addressing a wide range of customer concerns, including issues related to product information, order management, troubleshooting, and general customer inquiries.
• Ensuring timely and accurate resolutions, maintaining high customer satisfaction standards.
• Adhering to company policies, guidelines, and KPIs while interacting with customers.
• Collaborating with internal teams to resolve more complex issues and improve customer experience.
• Maintaining a professional and friendly tone in all communications, creating positive and lasting relationships with customers.

Key Qualifications:

• German: Native or near-native proficiency is essential for this role.
• English: Conversational proficiency required for internal communication.
• Experience:
  • Previous experience in customer service or support roles is a plus but not mandatory.
  • Strong communication skills, both written and verbal.
• Skills and Attributes:
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work in a team while also being able to work independently.
  • Highly adaptable, able to manage changing customer needs and fast-paced situations.
  • Familiarity with customer service software and tools is a plus.

Why Join Us?

• Work Environment: Be part of an inclusive and supportive team, working in Lisbon, one of Europe's most vibrant cities known for its rich culture, cuisine, and welcoming community.
• Compensation: Competitive salary with added benefits for health insurance and meal allowances.
• Growth Opportunities: Excellent career development opportunities within a well-established company in Lisbon.
• Rotational Shifts: Flexible working hours with rotational shifts allow for a balanced work-life schedule.