German-speaking Customer Service Representative – Lisbon, Portugal

FH Collective - Academy; Lisboa; Vor Ort; EUR 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Health insurance

Performance bonuses

Relocation support for EU citizens

Career growth and professional dev

Zusammenfassung

FH Collective - Academy in Lisbon, Portugal is seeking a German-speaking Customer Service Representative to join our international team. This on-site, full-time role offers a dynamic multicultural environment and opportunities for career growth.

The position requires German fluency (C1+), strong English (B2-C1), and excellent communication and problem-solving skills. You'll handle multi-channel customer support and collaborate with internal teams to resolve cases.

Qualifikationen

• Fluency in German (C1 or higher).
• Good command of English (B2-C1).
• Experience in customer service or contact centers is a plus.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and attention to detail.
• Ability to work in a fast-paced international environment.

Aufgaben

• Provide high-quality customer support via phone, email, and chat
• Assist customers with inquiries, requests, and issue resolution
• Ensure a positive customer experience through professional and empathetic communication
• Document customer interactions accurately in internal systems
• Work collaboratively with internal teams to resolve customer cases efficiently

Kenntnisse

German (C1+)

English (B2-C1)

Customer service experience

Jobbeschreibung

We are currently looking for German-speaking Customer Service Representatives to join an international team in Lisbon. If you enjoy helping customers, working in a multicultural environment, and building your career in an international company, this opportunity could be the perfect next step for you.

Location: Lisbon, Portugal (On-site)

Schedule: Rotative shifts (Monday to Sunday - 24/7)

Employment Type: Full-time

Your Responsibilities

• Provide high-quality customer support via phone, email, and chat
• Assist customers with inquiries, requests, and issue resolution
• Ensure a positive customer experience through professional and empathetic communication
• Document customer interactions accurately in internal systems
• Work collaboratively with internal teams to resolve customer cases efficiently

Requirements

• Fluency in German (C1 or higher)
• Good command of English (B2-C1)
• Previous experience in customer service or contact center environments is a plus
• Strong communication and problem-solving skills
• Customer-oriented mindset and attention to detail
• Ability to work in a fast-paced international environment

What We Offer

• Competitive salary package
• Meal allowance
• Health insurance
• Performance bonuses
• Multicultural and international work environment
• Relocation support for EU citizens
• Career growth opportunities and professional development