Customer Rep (Dutch-Speaking) - Search Engine - 3000€ Welcome Bonus

Concentrix Portugal; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Welcome bonus

Free training

Career development

Job summary

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to join on-site. You will handle inbound requests, assist users with general inquiries and technical support across multiple channels, and collaborate with the team to ensure customer satisfaction.

We offer comprehensive training, a welcome bonus, career development opportunities, and a central Lisbon location. Fluency in English (B2) and Dutch is required, along with strong communication skills and a proactive team

Qualifications

• Must have high level of Dutch (written and oral) and fluent in English (B2).
• Strong writing and verbal communication skills to simplify technical language for non-technical users.
• Patience when communicating and solving issues.
• Keep up with latest IT and tech-related trends.
• Proactive, self-motivated, and a great team player.

Responsibilities

• Respond to inbound customer requests, documenting relevant case information.
• Assist users with Pre-Sales, General Inquiries, and technical support issues via multiple channels.
• Escalate to higher tiers of support as defined and documented.
• Collaborate with other technicians to resolve or properly close help tickets.

Skills

Dutch language

English (B2)

Communication skills

Patience

Team player

Proactive

Job description

If you’re looking to grow and be inspired, as aCustomer Service Representative in Lisbon, Portugal (On-Site)you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Respond to inbound customer requests, documenting relevant case information
• Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
• Respond appropriately or escape customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets

Your qualifications

Concentrix is a great match if you:

• Have a high level of Dutch (written and oral) and fluent in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Demonstrate patience when communicating and solving issues
• Keep up with the latest IT and tech-related trends
• Are proactive, self-motivated, and a great team player

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary and performance bonus
• 3000€ Welcome Bonus
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.