Customer Service Representative (German-speaking) - Rent-a-Car - Remote

Concentrix; Braga; Teletrabalho; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance 0.5

Work from home in Portugal

Bring-a-friend (referral) bonus

Full paid training on the company and\

Career development programs

Resumo da oferta

Concentrix in Portugal is seeking a Customer Service Representative who will assist customers via email and phone for a Rent-a-Car service, using German and English. You will strive to meet quality and efficiency targets across operations.

The role offers remote work from Portugal, paid training, and opportunities for career development. The ideal candidate communicates well, listens actively, identifies needs, and provides fast solutions as part of a collaborative team.

Qualificações

• German at C1 level (written and oral) and English fluency.
• Excellent communication and active listening skills.
• Ability to identify customer needs and propose fast solutions.
• Proactive, self-motivated and a great team player.

Responsabilidades

• Assist customers through multiple channels (email or phone) enthusiastically and professionally.
• Attract potential customers by answering questions and adding information about all services.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Conhecimentos

German (C1)

English fluency

Communication skills

Active listening

Needs identification

Team player

Descrição da oferta de emprego

Job Title

Customer Service Representative (German-speaking) - Rent-a-Car - Remote

Job Description

Experience the power of a game-changing career!

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative for a Rent-a-Car in Portugal, you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Service Representative, you will:

• Assist customers through multiple channels (email or phone) enthusiastically and professionally.
• Attract potential customers by answering questions suggesting, and adding information about all services to meet the customer needs.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Your Qualifications

Concentrix is a great match if you:

• Have a high level of German (C1 written and oral) and fluency in English
• Have excellent communication and active listening skills
• Have the ability to identify customers' needs and propose fast solutions
• Are proactive, self-motivated, and a great team player

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary and performance bonus
• Work from home in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.