Customer Service Representative Portugal

AVEC; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Job summary

AVEC is seeking a Customer Service Representative in Portugal (Lisbon area preferred). You will support SMB clients in online advertising, handling inquiries in English and Russian while navigating advertising tools.

Join an international team, receive training, and enjoy a competitive salary with a stable contract. Fluency in Russian (C2) and English (B2+) are required for this role.

Qualifications

• Current resident of Portugal (Lisbon region preferred).
• Russian level C2 is mandatory.
• English fluency at least B2+.
• Experience in customer support, digital marketing, or advertising is a plus.

Responsibilities

• Provide support to SMB clients via live chat, email, and phone.
• Support and expand the self-serve advertising base for SMBs.

Skills

English fluent

Russian C2

Job description

Customer Service Representative (English + Russian C2) – Portugal (Lisbon Area Preferred)

Location: Portugal — candidates already residing in the country, preferably near Lisbon

Languages: English (fluent) + Russian (C2)

Contract: Full-time

Project: Social Media Marketing Support

About the Role

We are looking for a Customer Service Representative to join an international team supporting Social Media marketing and advertising solutions. This position is ideal for professionals passionate about online advertising, digital tools, and client support within a fast-paced tech environment.

Global social networking company focused on building products that help people and businesses connect. In this role, you will contribute to the development and expansion of the Company'sadvertising ecosystem while supporting small and medium-sized businesses (SMBs) across multiple markets.

Your Activities as Customer Service Representative

The Project

You will support SMB clients in optimizing their marketing strategies and navigating advertising tools. Your work will directly impact the growth and performance of businesses using Copany's self-service advertising solutions.

The Job

As part of the marketing support team, you will help clients implement effective marketing strategies, troubleshoot issues, and ensure a high-quality customer experience.

Daily Responsibilities

Your main activities will include:

• Providing support to SMB clients via live chat, email, and phone (outbound calls when needed to ensure full resolution), in both Russian and English.
• Supporting and expanding the self-serve advertising base for SMBs in the online and digital advertising domain.
• Delivering pre- and post-sales support for all self-service advertising products.
• Offering product and tool guidance to improve the client experience.
• Identifying trends, troubleshooting issues, and resolving challenges affecting multiple SMB clients.
• Sharing essential product insights and customer feedback with engineering teams to support continuous improvement.

Requirements

• Already living in Portugal, preferably in the Lisbon region.
• Russian C2 (mandatory).
• English fluency (B2+).
• Previous experience in customer support, digital marketing, or advertising is an advantage.
• Strong communication, problem-solving, and organizational skills.
• Ability to work in a dynamic, multicultural environment.

What We Offer

• Competitive salary and stable contract.
• Initial and ongoing training.
• Multicultural, collaborative work environment.
• Benefits package depending on the project (health insurance, allowances, etc).