Operations Customer Expert I – Advertiser Support

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Meal allowance via meal card

Potential accommodation benefit

Holiday and Christmas bonuses

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert I to support SMB advertisers across live chat, email, and phone channels. You will handle inquiries in Russian and English, provide pre- and post-sales guidance, and help customers optimize their digital campaigns.

The role offers comprehensive training, a 40-hour work week, rotational shifts, and potential accommodation for eligible applicants relocating to Portugal.

Qualificações

• Fluent in Russian and English.
• Strong written and verbal communication.
• Enjoy helping customers and solving problems.
• Comfortable communicating through phone, email, and live chat.
• Interest in digital advertising, social media, and technology.
• Able to work in a fast-paced, target-oriented environment.
• Willing to work rotational shifts, including weekends.
• Good analytical and troubleshooting abilities.
• Customer-focused, adaptable and collaborative.

Responsabilidades

• Provide professional support to SMB clients through live chat, email and phone.
• Handle customer inquiries in Russian and English.
• Make outbound calls when required for email support or chat-based support.
• Provide pre-sales and post-sales support for self-service advertising products.
• Guide customers on available advertising products, tools and features.
• Help clients maximize the value and effectiveness of their advertising campaigns.
• Troubleshoot technical issues and report bugs when necessary.
• Identify recurring issues and trends to improve satisfaction.

Conhecimentos

Russian

English

Customer support

Live chat

Phone support

Pre-sales

Post-sales

Troubleshooting

Communication

Descrição da oferta de emprego

Are you passionate about online advertising, digital platforms, and new technology? Do you enjoy helping businesses solve problems and get the most out of digital advertising tools?

We are looking for an Operations Customer Expert I to join a multilingual Advertiser Support team in Lisbon, Portugal.

The Role

As an Operations Customer Expert I, you will provide support to small and medium-sized businesses (SMBs) using leading social media and digital advertising platforms.

Advertisers and agencies will contact you for post-sales assistance, troubleshooting, product guidance, and technical support. Your goal will be to deliver an excellent customer experience by resolving issues, identifying bugs, and helping clients use advertising products and tools effectively.

You will work as part of a highly motivated, multilingual team focused on customer satisfaction and business success.

Key Responsibilities

• Provide professional support to SMB clients through live chat, email, and phone.

• Handle customer inquiries in Russian and English.

• Make outbound calls when required for email support and when appropriate for chat-based support.
• Provide comprehensive pre-sales and post-sales support for self-service advertising products.

• Guide customers on available advertising products, tools, and features.

• Help clients maximize the value and effectiveness of their advertising campaigns.

• Troubleshoot technical issues and report bugs when necessary.

• Identify recurring customer issues and emerging trends.

• Proactively contribute to solutions that improve customer satisfaction and campaign success.
• Collaborate with colleagues in a multilingual and fast-paced support environment.

Training

All successful candidates will receive comprehensive training before starting the role.

• Duration: 15 working days

• Schedule: 8 hours per day

• Training start times: Between 08:30 and 09:30, depending on the training group

• Training includes:

  • Introduction to the team and working environment

  • Training on relevant computer software

  • Product and service training

  • Customer management training for phone, email, and chat interactions

  • On-the-job training

  • Practical application of training content

The training period is proportionally compensated for candidates who successfully complete the training.

Working Conditions

• 40 hours per week

• 8 working hours per day plus a 1-hour lunch break

• Rotational shifts

• Monday to Sunday

• Working hours may fall between 07:00 and 00:00

• Workplace based in Lisbon, Portugal

Holidays & Leave

Employees are covered by applicable Portuguese employment legislation.

• Portuguese public holidays apply.

• When working on a Portuguese public holiday, a compensation day may be provided, subject to the applicable arrangements.
• During the first year, vacation entitlement is proportional to the hiring date and can reach up to 20 days.
• In subsequent complete calendar years, the standard entitlement is 22 days of annual leave, subject to applicable conditions.
• Holiday and Christmas bonuses are provided in accordance with Portuguese employment conditions and may be paid in monthly instalments.

Accommodation

For eligible employees relocating to Portugal, accommodation may be available in a company-rented apartment for at least the first 14 months.

The apartments are:

• Fully furnished and equipped

• Equipped with a kitchen and living room

• Provided with wireless internet and cable TV

• Inclusive of water, gas, electricity, internet, and cable TV within responsible-use limits

• Generally located within approximately 20–60 minutes of the workplace

Basic bedding and a towel are provided upon arrival.

Accommodation eligibility: This option is limited to applicants currently living more than 100 km from the workplace. Rooms are intended for employees, and pets are not permitted.

Employment & Benefits

The employment package includes:

• Base salary

• Holiday and Christmas bonuses, paid according to the applicable arrangement

• Meal allowance provided via a meal card

• Health insurance from the first day of the employment contract

• Potential accommodation benefit for eligible employees using company-provided accommodation

• Applicable Portuguese social security and income-tax deductions

Employment Contract

• Candidates may first sign a Selection Agreement during the final recruitment stage.
• Successful candidates will proceed to an employment contract with an initial foreseeable duration of 12 months.
• Employment beyond two years is expected to transition to a permanent employment relationship, subject to the applicable employment conditions.

Trial Period

The role includes a 1-month trial period following contract signature.

Attendance, punctuality, and achievement of the required performance standards during the trial period may be considered when determining continuation of employment.

What We're Looking For

We are looking for candidates who:

• Are fluent in Russian and English

• Have strong written and verbal communication skills

• Enjoy helping customers and solving problems

• Are comfortable communicating through phone, email, and live chat

• Have an interest in digital advertising, social media, and technology

• Can work effectively in a fast-paced, target-oriented environment

• Are comfortable working rotational shifts, including weekends

• Have good analytical and troubleshooting abilities

• Are customer-focused, adaptable, and collaborative

Location

Lisbon, Portugal

Join an international customer support team and develop your experience in digital advertising, technology, customer service, and multilingual operations.