Russian Speaking Customer Service Representative

Nomadify; Faro; On-site; EUR 10,881 - 13,392; Full time

Benefits offered by this job

Financial Compensation (gross salary €975 to €1,200)

Fully paid training and mentorship

Vibrant, collaborative work culture

Career growth opportunities

Relocation assistance provided

Job summary

Nomadify is looking for fluent Russian speakers to join their team in Portugal as Customer Support Specialists. You will be a key point of contact for international clients, providing top-tier support and receiving comprehensive training.

The role requires native or bilingual Russian proficiency and a B1 level of English. Enjoy benefits like a gross monthly salary from €975 to €1,200, onboarding support, and assistance for relocation to Portugal.

Qualifications

• Native or bilingual command of Russian (C1-C2 level), both written and spoken.
• Minimum B1 (intermediate) level of English to navigate corporate software.
• Comfortable operating in a fast-paced, multicultural team.

Responsibilities

• Respond to and manage incoming client inquiries via phone, emails, and live chat.
• Maintain a polite, professional, and empathetic tone in all interactions.
• Analyze customer issues effectively to deliver solution-focused answers.
• Accurately log and update all client interactions within the internal database.
• Meet individual and team performance metrics as per quality benchmarks.
• Collaborate closely with international teams to resolve escalated matters.

Skills

Fluent Russian

English (B1)

Adaptability

Multichannel Support

Job description

Job Title: Customer Support Specialist – Russian Speaker

Location: Portugal

Role Overview: We are seeking fluent Russian speakers to join a premier global organization in Portugal as Customer Support Specialists. In this role, you will serve as a key point of contact for our international clients, delivering top-tier service. No previous background in customer care is necessary; we provide a fully compensated, comprehensive training program to set you up for success.

Your Main Responsibilities:

• Multichannel Support: Respond to and manage incoming client inquiries via phone calls, emails, and live chat platforms.
• Professional Communication: Represent our corporate brand by maintaining a polite, professional, and empathetic tone in all interactions.
• Problem Solving: Analyze customer issues effectively to deliver precise, efficient, and solution-focused answers.
• Data Management: Accurately log and update all client interactions and case histories within the internal database.
• Performance Goals: Meet individual and team performance metrics, adhering to established quality benchmarks.
• Teamwork: Collaborate closely with diverse, international internal teams to resolve escalated matters.

Candidate Profile:

• Language Skills: Native or bilingual command of Russian (C1-C2 level), both written and spoken.
• English Proficiency: Minimum B1 (intermediate) level of English to navigate corporate software and internal training.
• Relocation Readiness: A genuine desire to move to, live, and develop your career in Portugal.
• Personal Attributes: A dependable, highly motivated individual with a quick adaptability to new workflows and digital tools.
• Cultural Fit: Comfortable operating within a fast-paced, inclusive, and multicultural team environment.
• Legal Requirement: Must hold EU citizenship or a valid, legal work authorization for Portugal.

What is in it for You:

• Financial Compensation: A gross monthly base salary ranging from €975 to €1,200.
• Onboarding Support: Fully paid training curriculum accompanied by structured mentorship.
• Work Culture: A vibrant, collaborative, and highly diverse international workspace.
• Career Growth: Exposure to professional business insights that will significantly boost your long-term career prospects.
• Relocation Assistance: A dedicated support scheme is provided to facilitate your transition to Portugal. Comprehensive details regarding the relocation process will be shared directly during your interview.

Ready to start your global career? Apply today and join our team in Portugal!