English-Speaking Customer Service Representative, Digital Advertising (Lisbon)

Cross Border Talents; Cascais; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Attendance bonus

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service professional to join our on-site team. You will deliver excellent support and handle customer interactions primarily in English within a dynamic advertising technology environment.

The role requires fluent English, experience in paid campaign management, and a strong service mindset. You will work rotational shifts and contribute to a fast-paced digital marketing operation, with a monthly gross salary and additional bonuses.

Qualifications

• Fluent English is required.
• Experience in paid campaign management is mandatory.
• Experience in Digital Marketing is required.
• Ability to work rotational shifts.

Responsibilities

• Provide excellent customer support in English.
• Manage customer interactions in a dynamic advertising technology environment.

Skills

Fluent English

Paid campaign management

Digital Marketing

Rotational shifts availability

Job description

Join a leading customer experience team in Lisbon as a Customer Service professional. In this on-site role, you will provide excellent support and manage customer interactions, primarily in English, within a dynamic advertising technology environment.

Key points

• Location: Lisbon, Portugal, a vibrant capital known for its rich history, picturesque landscapes and dynamic cultural scene, offering a high quality of life
• Work model: On-site
• Language: English
• Schedule: Initially Monday to Sunday, 07:00 to 19:00, with two shifts (07:00 to 16:00 or 10:00 to 19:00). The schedule may later change to 24/7 rotational shifts with two rotating days off (to be confirmed)
• Compensation: Monthly gross salary, plus a welcome bonus paid in monthly instalments during the first year, a food allowance for each working day, and an attendance bonus
• Relocation: No relocation support provided

Requirements

• Fluent English
• Previous experience in paid campaign management (mandatory)
• Experience in Digital Marketing
• Strong customer service-oriented skills
• Availability to work rotational shifts

Preferred

• Experience in a contact centre or service program for an advertising technology company
• Fluency in social media product usage and a basic understanding of digital advertising