Advertisers Support-B2B Social Media-Russian Market

Cross Border Talents; Lisboa; Presencial; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary with allowances

Meal allowance of EUR 7.00 net per day

Holiday & Christmas bonuses

Relocation package available

Private health insurance

Resumo da oferta

A leading digital advertising support firm in Lisbon is seeking individuals passionate about online advertising to provide technical support to advertisers. Candidates should be fluent in Russian and English, possess strong communication skills, and be adaptable in a fast-paced environment. This role offers competitive salary packages and extensive training, making it a fantastic opportunity for those looking to gain experience in digital advertising.

Qualificações

• Previous experience in customer support, digital marketing, or related is a plus.
• Comfortable working in a fast-paced environment with frequent changes.
• Strong problem-solving and analytical abilities.
• Adaptable and able to multitask in a fast-paced environment.
• Eligible to work in Portugal.

Responsabilidades

• Provide support to small and medium-sized businesses via chat, email, and phone.
• Convert inquiries into outbound calls for timely resolution.
• Assist advertisers with post-sales inquiries and troubleshooting.
• Identify trends and escalate issues when needed.
• Work with multiple tools and platforms to ensure seamless support.

Conhecimentos

Fluent in Russian (C2)

Fluent in English (B2)

Problem-Solving Abilities

Adaptability

Multitasking

Descrição da oferta de emprego

Job Openings Advertisers Support-B2B Social Media-Russian Market

About the job Advertisers Support-B2B Social Media-Russian Market

Are you passionate about online advertising and new technologies? Join an international team providing technical support to advertisers on major social media platforms. This role is ideal for individuals with strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Your Responsibilities:

• Provide support to small and medium-sized businesses (SMBs) via chat, email, and phone.
• Convert email and chat inquiries into outbound calls to ensure timely issue resolution.
• Assist advertisers with post-sales inquiries and troubleshooting related to advertising tools and services.
• Identify trends and escalate issues as needed.
• Work with multiple tools and platforms to ensure seamless support.

Requirements for the Role:

• Language Skills: Fluent in Russian (C2) and English (B2 and higher), written and spoken.
• Previous experience in customer support, digital marketing, or a related field is a plus BUT NOT obligatory.
• Problem-Solving Abilities: Ability to analyze issues, identify solutions, and provide clear guidance.
• Adaptability: Comfortable working in a fast-paced environment with frequent changes.
• Multitasking: Ability to handle multiple requests efficiently across chat, email, and phone.
• Work Eligibility: Valid work authorization for Portugal.

This is a fantastic opportunity to gain experience in digital advertising while supporting businesses in their growth. If you are fluent in Polish and English, have a keen eye for detail, and enjoy problem-solving, apply now!

• Salary: Competitive monthly gross salary with additional allowances.
• Meal Allowance: EUR 7.00 net per day paid in a meal card (EUR 154/month, net).
• Holiday & Christmas Bonuses: Paid monthly as a percentage of the base salary.
• Holidays: 22 annual leave days, in accordance with Portuguese labor law. Compensation provided for working on public holidays.
• Relocation Package: Available for candidates moving from outside Lisbon.

Training, contract and working hours:

• Training: 15-day training period covering product knowledge, customer management, and tool navigation.
• Contract:
  • Initial 12-month contract, renewable for another 12 months.
  • Possibility of a permanent contract after 2 years.
  • Private health insurance upon contract signing (subject to obtaining a NIF and Social Security number).
• Working Hours: 40 hours per week on rotational shifts, Monday to Sunday, between 06:00 and 24:00.
• Work Location: Modern office facilities in Lisbon, Portugal.