Customer Service Representative – Polish Market | Airline Company

Cross Border Talents; Lisboa; Sur place; EUR 12 000 - 13 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Meal allowance €154 per month

Accommodation assistance

Résumé du poste

Cross Border Talents in Lisbon, Portugal, is seeking a Customer Service Representative for the Polish market. You will provide professional customer support in Polish and English, by phone and e-mail, on-site in a dynamic airline environment.

The role involves handling inquiries, assisting with the frequent flyer programme, and ensuring timely updates to customers. This 12-month contract includes 40 hours per week with rotational shifts and training support.

Qualifications

• Native-level Polish proficiency.
• Fluent English; minimum B2.
• Comfortable handling multiple customer interactions by phone and e-mail.
• Professional yet friendly attitude.

Responsabilités

• Handle customer questions and issues related to the airline's products and services.
• Assist customers with inquiries about the frequent flyer programme.
• Follow up on requests and inform customers about progress and outcome.
• Record all customer contacts in the relevant systems.
• Handle offline tasks, including forms, emails and tickets.

Connaissances

Polish (native)

English (B2+)

Customer service

Multitasking

Friendly attitude

Description du poste

Customer Service Representative – Polish Market | Airline Company

The client is a Portuguese airline company founded more than 70 years ago and based in Lisbon. It has played a key role in connecting Portugal with destinations around the world.

Together with your colleagues, you will be part of a team providing professional and friendly customer service in Polish and English, both by phone and via e-mail.

Responsibilities

• Handle customer questions and issues, providing the necessary assistance related to the company's products and services.
• Assist customers with enquiries and issues related to the frequent flyer programme.
• Follow up on customer requests and keep customers informed about the progress and outcome of their cases.
• Record all incoming and outgoing customer contacts in the relevant systems.
• Handle offline tasks, including forms, emails, tickets and other administrative activities.
• Maintain productivity levels that meet or exceed departmental targets.
• Escalate critical customer well-being issues and any matters that fall outside the scope of the role.

Requirements

• Native-level Polish proficiency.
• Fluent English; minimum B2 level.
• Comfortable handling multiple customer interactions by phone and e mail.
• Professional yet friendly attitude.

Location: Lisbon, Portugal
Work model: On-site
Schedule: Rotational shifts, Monday to Sunday (40 hours per week)
Training: 20 working days (€371.20 paid for the full training period)
Contract: Temporary 12-month contract, with the possibility of extension
Remuneration: €978 gross per month, paid in 14 instalments, approximately €1,141 gross per month when averaged over 12 months
Perks: Private health insurance + €154 monthly meal allowance
Relocation: Optional accommodation — a room in a shared apartment with all bills included (€220 deduction per month) + bureaucratic support