Portuguese-speaking Customer Service Representative Airline Company

Cross Border Talents; Lisboa; On-site; EUR 16,740 - 24,552; Full time

Benefits offered by this job

Performance bonus of EUR 150/month

Meal allowance of EUR 7.23/day

Health insurance available from day 1

Job summary

A leading recruitment firm is seeking a Portuguese-speaking Customer Service Representative for a major airline in Lisbon. You will assist passengers with reservations and travel-related inquiries in a fast-paced, multicultural environment. The role offers a performance bonus and health insurance from day one.

Qualifications

• Must be a native-level Portuguese (European) speaker.
• Excellent problem-solving and communication skills required.
• Availability for rotating shifts and on-site work in Lisbon.

Responsibilities

• Assist passengers with reservations and travel inquiries.
• Handle questions regarding policies and services.

Skills

Problem-solving skills

Communication skills

Native-level Portuguese

B2 English proficiency

Education

Valid EU ID or residence card

Job description

Portuguese-speaking Customer Service Representative Airline Company

Job Openings Portuguese-speaking Customer Service Representative Airline Company

About the job Portuguese-speaking Customer Service Representative Airline Company

Cross Border Talents is seeking European Portuguese speakers to support a major airlines customer service team in Lisbon. Join a multicultural, fast-paced environment with rotating shifts.

Location: Lisbon (On-site)
Start Date: 5 June and July 3, 2025
Contract Type: CDD 6 months, renewable

Your Role:
Become part of the support team for a reputable airline, assisting passengers with reservations, policies, and travel-related inquiries.

Schedule:

Monday to Sunday, 08:00 to 20:00

Rotative shifts

Days off: 2 rotative days

Requirements:

Native-level Portuguese (European) coupled with B2 English, written and spoken

Excellent problem-solving and communication skills

Availability for rotating shifts and on-site work in Lisbon

• EU ID or a valid residence card for Portugal

Compensation and Benefits:

Performance bonus: EUR 150/month (paid over 12 months)

• Extra payment for working Sundays and public holidays

Meal allowance: EUR 7.23/day, net, paid in a meal card (approx. EUR 159/month)

Health insurance: Available from day 1 (monthly contribution required; free after 6 months)