Customer Service Representative (German Speakers) - Lisboa | Setembro

Salt Services SA; Lisboa; Sur place; EUR 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Attractive bonuses

Health insurance

Transportation allowance

Meal card/ticket

Modern workplace

Job stability

Résumé du poste

Salt Services SA in Portugal is seeking a Customer Support Representative to deliver German language phone support for our customers and handle product and service information.

You will manage requests, update systems with rate changes, plan activations, and address modifications, while seeking ways to improve service processes.

The role offers a path for long-term growth, a modern workplace in Lisbon and Porto, and performance bonuses if targets are met.

Qualifications

• Fluency in German at C1 level required; English a plus.
• Interest in telecommunications products and services.
• Good problem-solving and troubleshooting abilities.
• Willingness to work flexible hours (07:00–21:00, Mon–Sat).
• Reliable, punctual and customer-focused.
• Be available for commuting or relocation to Porto area.

Responsabilités

• Provide top-notch telephone support to customers in German.
• Assist customers with information and support related to products and services.
• Manage customer requests with updates in our systems (rate changes, plan changes, activations, address updates).
• Identify opportunities for continuous improvement in customer service processes.

Connaissances

Fluency in German

Telecom Interest

Problem-Solving Skills

Flexibility

Relocation/Commute

Customer-focused

Description du poste

As a Customer Support Representative, you will:

• Provide top-notch telephone support to our customers in German.
• Assist both existing and potential customers with information and support related to our products and services.
• Manage customer requests, ensuring accurate updates in our systems (e.g., rate adjustments, plan changes, service activations, and address modifications).
• Identify opportunities for continuous improvement in customer service processes.

What We're Looking For:

• Fluency in German: You must be able to communicate effectively in German (minimum C1 level). Proficiency in English is a plus.
• Telecom Interest: A genuine interest in telecommunications products and services.
• Problem-Solving Skills: You enjoy troubleshooting and configuring a variety of technical systems and devices.
• Flexibility: Willingness to work flexible hours (Monday to Saturday, from 07:00 to 21:00).
• Personal Strengths: You are reliable, punctual, and customer-focused.
• Be available for regular commuting or to plan a relocation to the area of our offices in Porto.

What We Offer:

• Attractive Bonuses: Achievable monthly and quarterly performance bonuses.
• Great Benefits: Health insurance, transportation allowance, meal card/ticket, and more.
• A Modern Workplace: Work in prime locations in Lisbon and Porto, in cozy, contemporary office environments that include a leisure room.
• Job Stability: Long-term growth opportunities.