Customer Service Representative (German Speakers) - Porto | Setembro

Salt Services SA; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

Transportation allowance

Meal card

Job summary

Salt Services SA in Porto is seeking a Customer Support Representative to provide German-language telephone support and assist customers with information about our products and services.

You will handle customer requests, update our systems, and look for ways to improve service processes. The role requires German fluency (C1), English is a plus, and a willingness to work flexible hours in Porto offices. Candidates should be prepared to commute or relocate to the Porto area.

Qualifications

• Fluent in German (C1) with strong communication skills.
• English proficiency is a plus.
• Interest in telecommunications products and services.
• Strong problem-solving and troubleshooting abilities.
• Willingness to work flexible hours (Mon-Sat, 07:00–21:00).
• Reliable, punctual, customer-focused.

Responsibilities

• Provide German-language telephone support to customers.
• Assist customers with product/service information.
• Manage requests and update customer records in our systems.
• Identify opportunities to improve customer service processes.

Skills

German fluency

English proficiency

Telecom interest

Problem-solving

Flexibility

Reliability

Job description

As a Customer Support Representative, you will:

• Provide top-notch telephone support to our customers in German.
• Assist both existing and potential customers with information and support related to our products and services.
• Manage customer requests, ensuring accurate updates in our systems (e.g., rate adjustments, plan changes, service activations, and address modifications).
• Identify opportunities for continuous improvement in customer service processes.

What We're Looking For:

• Fluency in German: You must be able to communicate effectively in German (minimum C1 level). Proficiency in English is a plus.
• Telecom Interest: A genuine interest in telecommunications products and services.
• Problem-Solving Skills: You enjoy troubleshooting and configuring a variety of technical systems and devices.
• Flexibility: Willingness to work flexible hours (Monday to Saturday, from 07:00 to 21:00).
• Personal Strengths: You are reliable, punctual, and customer-focused.
• Be available for regular commuting or to plan a relocation to the area of our offices in Porto.

What We Offer:

• Attractive Bonuses: Achievable monthly and quarterly performance bonuses.
• Great Benefits: Health insurance, transportation allowance, meal card/ticket, and more.
• A Modern Workplace: Work in prime locations in Lisbon and Porto, in cosy, contemporary office environments that include a leisure room.
• Job Stability: Long-term growth opportunities.