Customer Service Representative (French-Speaking) - Travel Experience

Concentrix Portugal; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Central Porto location

Bring-a-friend referral bonuses

Full paid training

Resumo da oferta

Concentrix Portugal in Porto is seeking a Customer Advisor to ensure performance goals and meet client expectations across operations on-site, delivering high-quality service.

We’ll provide training with cutting-edge technologies, ongoing support, and genuine career growth potential, including internal promotions from within.

You will handle inquiries, booking and travel changes, maintain CRM records, and collaborate with teams to improve customer journeys and satisfaction.

Qualificações

• French fluency (written and spoken) and English at B2 level.
• At least 2 years in customer service, travel industry preferred.
• Experience with Global Distribution Systems (GDS).
• Positive attitude and commitment to high service quality.
• Analytical mindset and problem-solving ability.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Resolve issues and escalate when needed.
• Assist with booking, modifying, and cancelling travel arrangements.
• Provide accurate information on travel services and policies.
• Maintain customer records in the CRM system.
• Collaborate with teams to improve service delivery.
• Collect and report customer feedback for improvement.

Conhecimentos

French (written & spoken)

English (B2)

GDS experience

CRM systems

Analytical thinking

Customer service experience

Ferramentas

GDS

CRM system

Descrição da oferta de emprego

If you’re looking to grow and be inspired, as aCustomer Advisor in Porto, Portugal (On-Site)you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Respond to customer inquiries via various communication channels(phone, email, chat - TBC).
• Resolve customer issues and complaints efficiently, escalating to supervisors when necessary.
• Assist clients with booking, modifying, and canceling travel arrangements.
• Provide accurate information about travel services, destinations, and company policies.
• Maintain and update customer records in the CRM system.
• Collaborate with team members and other departments to enhance customer service delivery.
• Collect and report customer feedback for service improvement.

Your qualifications

• Have a high level of French (written and oral)and fluent in English (B2)
• Have at least 2 years experience in a customer service role, preferably within the travel industry.
• Have GDS experience
• Have a positive attitude and a desire to provide good service
• You're analytical by nature and able to anticipate problems and find solutions.

What’s in it for you

• Competitive salary
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.