Customer Resolution Advisor(Italian-speaking) - Airline Company

Concentrix; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Concentrix in Lisbon, Portugal is seeking a Customer Resolution Advisor (Italian-speaking) to ensure client expectations are met across operations and improve customer journeys. The role is on-site in Lisbon with full-time engagement and training support to develop your career within a global tech and services leader.

Ideal candidates will be fluent in Italian (C1) and English (B2), with strong communication skills and a proactive, team-oriented mindset.

Qualifications

• Italian language at C1 level and English at B2 level.
• Excellent communication skills.
• Previous experience in Customer Service or tourism/travel is a plus.
• Proactive, self-motivated and a great team player.

Responsibilities

• Verify passengers' rights by transport operators and assess claims.
• Understand the customer's situation and manage/follow up on legal claims.
• Coordinate with lawyers and enforcement bodies to assess claim foundations.

Skills

Italian (C1)

English (B2)

Communication skills

Customer service experience

Team player

Job description

Job Title

Customer Resolution Advisor(Italian-speaking) - Airline Company

Job Description

Experience the power of a game-changing career!

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Resolution Advisor in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Verify if transport operators are treating all passengers by their rights.
• Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
• Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer’s claiming foundations.

Your Qualifications

Concentrix is a great match if you:

• Have a high level of Italian (C1) and a good level of English (B2)
• Have excellent communication skills
• Have previous experience in Customer Service or as a tourism/travel representative is a plus
• Are proactive, self-motivated, and a great team player

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and or client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.