Customer Representative (Portuguese-speaking) - Airline Company

Concentrix; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and performance bonus

Central location in Lisbon, Portugal

Bring-a-friend referral bonus opportunities

Full paid training

Career development programmes

Job summary

Concentrix is seeking a Customer Representative (Portuguese-speaking) in Lisbon, Portugal. In this role, you will manage booking activities, assist customers through calls and emails, and address inquiries regarding various services. Candidates must be fluent in European Portuguese and English, possess strong communication skills, and ideally have experience with GDS tools. The position offers competitive salary, performance bonuses, and career development programs in a central Lisbon location.

Qualifications

• High level of European Portuguese (C2) and fluent in English (B2).
• Excellent communication skills coupled with empathy and team spirit.
• Previous experience with GDS tools such as Amadeus, Galileo, or Sabre (preferred).
• Previous experience in customer service or as a tourism/travel representative.

Responsibilities

• Be in charge of booking management (altering, canceling, or creating new reservations).
• Assist clients via inbound/outbound calls and email.
• Help clients with inquiries about Flight Club service, VIP service, and PRM.
• Deal with claims (strikes, lateness, cancellation, etc.).
• Provide real-time, accurate information that empowers customers to make decisions.
• Go beyond the customer’s service expectations.
• Listen to the customer’s unique situation.

Skills

High level of European Portuguese (C2)

Fluent in English (B2)

Excellent communication skills

Empathy

Team spirit

Tools

GDS tools (Amadeus, Galileo, Sabre)

Job description

Job Title

Customer Representative (Portuguese‑speaking) – Airline Company

Job Description

Customer Service Representative in Lisbon, Portugal (On‑Site). You will ensure performance goals are met across all operations and fulfill client expectations related to operational excellence, with high targets for quality, efficiency and customer journey improvement.

Career Growth and Personal Development

We’ll provide training, cutting‑edge technologies and ongoing support to help you succeed.

What You Will Do In This Role

• Be in charge of booking management (altering, canceling, or creating new reservations)
• Assist clients via inbound/outbound calls and email
• Help clients with inquiries about Flight Club service, VIP service, and PRM (personal reduced mobility)
• Deal with claims (strikes, lateness, cancellation, etc.)
• Provide real‑time, accurate information that empowers customers to make decisions
• Go beyond the customer’s service expectations so they remember and share their experience
• Listen to the customer’s unique situation and acknowledge their needs

Your Qualifications

• High level of European Portuguese (C2) and fluent in English (B2)
• Excellent communication skills coupled with empathy and team spirit
• Previous experience with GDS tools such as Amadeus, Galileo, or Sabre (preferred)
• Previous experience in customer service or as a tourism/travel representative

What’s In It For You

• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring‑a‑friend referral bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programmes

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Concentrix is an Equal‑Opportunity Employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.