Customer Resolution Advisor (German-Speaking) - Airline Company

Concentrix Portugal; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Full-time contract

Competitive salary

Referral bonus

Paid training

Career development

Lisbon location

Job summary

Concentrix Portugal is hiring a Customer Resolution Advisor for Lisbon, on-site. You will support clients by addressing claims and ensuring quality service while coordinating with operators and legal teams.

You should have a high level of German (C1) and good English (B2), strong communication, and be a proactive team player. The role offers full-time employment, competitive salary plus bonus, and centralized Lisbon location with training and development opportunities.

Qualifications

• High level of German (C1) and good English (B2).
• Excellent communication skills.
• Previous experience in Customer Service or tourism/travel is a plus.
• Proactive, self-motivated, and a great team player.

Responsibilities

• Verify passenger rights with transport operators.
• Understand the customer's situation and proceed with treatment and follow-up of their legal claims.
• Manage legal claims with lawyers, legal officers, and national enforcement bodies to assess foundations.

Skills

German C1

English B2

Communication

Team player

Customer service

Tourism exp

Job description

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Resolution Advisor in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Resolution Advisor, you will:

• Verify if transport operators are treating all passengers by their rights.
• Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
• Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer’s claiming foundations.

Your qualifications

Concentrix is a great match if you:

• Have a high level of German (C1) and a good level of English (B2)
• Have excellent communication skills
• Have previous experience in Customer Service or as a tourism/travel representative is a plus
• Are proactive, self-motivated, and a great team player

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and or client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.