Customer Service Representative (German-Speaking) – Global E-Commerce

Concentrix Portugal; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Central location in Lisbon

Referral bonuses

Full training

Career development programs

Job summary

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support our client's social media channels. This on-site role focuses on resolving issues, monitoring orders, and ensuring adherence to client guidelines to improve service delivery.

You will work in a bilingual environment with German (C1) and English (B2) requirements, join a team that values career growth, receive full training, and have access to referral bonuses and development programs.

Qualifications

• Fluent German (C1) in speech and writing.
• Fluent English (B2) in speech and writing.
• College degree or equivalent diploma.
• Strong understanding of e-commerce.
• Experience in call center (voice and non-voice) and service industry.
• Available for 24/7 rotating shifts.
• Ability to work as part of a team or independently.
• Fluent with social media products usage and basic digital advertising understanding.

Responsibilities

• Investigate and resolve issues reported by buyers/sellers/customers/creators such as checking order and logistics status.
• Review reported issues within agreed turnaround times and standards of quality.
• Escalate issues to our client per MSA and this SOW on knowledge base.
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey and regular updates.
• Drive adherence to service levels across channels and improve productivity and end-customer impact.

Skills

German (C1)

English (B2)

College degree

E-commerce

Call center experience

24/7 shifts

Teamwork

Social media usage

Education

College degree or equivalent

Job description

If you’re looking to grow and be inspired, as aCustomer Service Representative in Lisbon, Portugal (On-Site)you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As aCustomer Service Representative, you will:

• Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Your qualifications

Concentrix is a great match if you:

• Are fluent, verbal and written in German (C1)
• Are fluent, verbal and written in English (B2)
• Have minimum education qualification of college degree or an equivalent diploma
• Have strong understanding of e-commerce
• Have experience working with call center (voice and non-voice) and service industry
• Are available for 24/7 rotating shifts
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.