Customer Representative (Dutch-Speaking) - Online Booking Services - Remote - Remote

Audi; Porto; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary and performance?BON

Work from home in Portugal

Bring-a-friend (referral) bonus

Full paid training on the company and\

Job summary

Concentrix is seeking a Customer Service Representative to support clients from Portugal on a remote basis. Fluency in Dutch and strong English are required, with prior customer service experience in travel or online bookings preferred.

You will work across email, chat, and phone, delivering empathetic solutions, and maintaining CRM records to ensure high-quality service. Training is provided, and the role offers the chance to advance within a global technology and services leader.

Qualifications

• Fluent in Dutch (written and spoken) and proficient in English.
• Experience in customer service, preferably in travel or online booking.
• Ability to work independently and document customer interactions accurately.

Responsibilities

• Respond to customer inquiries across multiple channels (email, chat, phone), ensuring accurate and timely updates in CRM systems with all relevant details.
• Build strong relationships with customers by addressing questions and resolving issues professionally, promptly, and with empathy.
• Enhance customer loyalty and satisfaction by providing effective solutions and ensuring a seamless experience during every interaction.
• Maintain a friendly, professional, and approachable tone in all communications, fostering trust and positive engagement.
• Collaborate closely with team members and management to optimize workflows and deliver a superior customer experience.
• Identify common customer challenges, provide actionable feedback on recurring issues, and proactively suggest process or policy improvements.

Skills

Dutch language

English

Customer service

Job description

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote), you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Respond to customer inquiries across multiple channels (e.G., email, chat, phone), ensuring accurate and timely updates in CRM systems with all relevant details.
• Build strong relationships with customers by addressing their questions and resolving issues professionally, promptly, and with empathy.
• Enhance customer loyalty and satisfaction by providing effective solutions and ensuring a seamless experience throughout every interaction.
• Maintain a friendly, professional, and approachable tone in all communications, fostering trust and positive engagement.
• Collaborate closely with team members and management to optimize workflows and deliver a superior customer experience.
• Identify common customer challenges, provide actionable feedback on recurring issues, and proactively suggest areas for improvement in processes or policies.

Concentrix is a great match if you:

• Are fluent in Dutch (written and spoken) and have a strong command of English for internal communication.
• Have experience in customer service, preferably in the travel or online booking industry.
• Are passionate about travel and hospitality, with an understanding of the needs and expectations of travelers.
• Are skilled at interpreting and applying company policies, procedures, and service guidelines to assist customers effectively.
• Can work independently, make sound decisions, and document customer interactions accurately and efficiently.
• Possess excellent problem-solving skills and can deliver personalized solutions to meet customer needs and resolve issues.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary and performance bonus
• Work from home in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on

Experience the best version of you!

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.