Customer Service Representative (French-speaking) - Braga

LetsDo Solutions; Braga; Presencial; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Bonuses based on performance

Health coverage

Career development opportunities

Descripción de la vacante

LetsDo Solutions is seeking a French Customer Service Representative to be the first point of contact for clients. You will provide friendly, professional support, guiding customers through products and troubleshooting steps from Braga, Portugal.

The role emphasizes responsive problem-solving, clear communication, and maintaining accurate CRM records across phone, email, and chat channels. A customer-first mindset and ability to multitask under pressure are essential.

Formación

• 1+ years of experience in customer service or a client-facing role is a plus.
• Excellent communication skills in both written and spoken English (additional languages a plus).
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work effectively under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer
• Guide clients through products, services, and troubleshooting steps
• Manage account updates, orders, and service modifications
• Collaborate with internal teams to handle complex cases efficiently
• Keep accurate records of all customer interactions in CRM systems

Conocimientos

Fluent English

Customer service

Multitasking

Problem-solving

Descripción del empleo

About The Position

As a French

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer
• Guide clients through products, services, and troubleshooting steps
• Manage account updates, orders, and service modifications
• Collaborate with internal teams to handle complex cases efficiently
• Keep accurate records of all customer interactions in CRM systems

Requirements

• 1+ years of experience in customer service or a client-facing role is a plus
• Excellent communication skills in both written and spoken English (additional languages a plus)
• Strong problem-solving abilities and a customer-first mindset
• Ability to multitask and work effectively under pressure

Benefits

• Competitive salary based on your skills and experience
• Performance-based bonuses for outstanding service
• Health coverage and wellness benefits
• Ongoing training and career development opportunities