Customer Service Representative - French-speaking - Porto

LetsDo Solutions; Porto; Presencial; EUR 14 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary based on skills and

Performance-based bonuses

Health coverage and wellness benefits

Ongoing training and careerdevelopment

Resumo da oferta

LetsDo Solutions is seeking a friendly French Customer Service Representative to be the first point of contact for clients, delivering professional and effective support so customers feel heard and valued.

Based in Porto, you’ll handle inquiries by phone, email, and chat, guide clients through products and troubleshooting steps, manage accounts and orders, and collaborate with internal teams to resolve complex cases, with ongoing training and career development.

Qualificações

• 1+ years in customer service or client-facing role.
• Excellent written and spoken English communication.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and work under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly to ensure customer satisfaction.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Conhecimentos

English communication

Problem solving

Customer-first mindset

Multitasking under pressure

Ferramentas

CRM systems

Descrição da oferta de emprego

About The Position

As a French

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer
• Guide clients through products, services, and troubleshooting steps
• Manage account updates, orders, and service modifications
• Collaborate with internal teams to handle complex cases efficiently
• Keep accurate records of all customer interactions in CRM systems

Requirements

• 1+ years of experience in customer service or a client-facing role is a plus
• Excellent communication skills in both written and spoken English (additional languages a plus)
• Strong problem-solving abilities and a customer-first mindset
• Ability to multitask and work effectively under pressure

Benefits

• Competitive salary based on your skills and experience
• Performance-based bonuses for outstanding service
• Health coverage and wellness benefits
• Ongoing training and career development opportunities