French Customer Advisor in Braga

Cross Border Talents; Braga; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Hybrid work

Job summary

Cross Border Talents is seeking a Customer Specialist to be a primary contact for customers across channels, delivering professional and personalized support via phone, email, live chat, and other digital channels.

You will assist customers with questions about accounts, products, services, orders, and payments, while documenting interactions and escalating complex cases as needed for timely resolutions. The role emphasizes KPI attainment and ongoing product knowledge growth.

Qualifications

• Fluent in French (C1/C2 level).
• EU citizenship or Portuguese residency card.
• 0–1 year in customer support or related role is a plus.
• Strong communication, analytical, and problem-solving abilities.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Provide friendly, professional customer support through phone, email, live chat, and other channels.
• Assist customers with questions related to accounts, products, services, orders, payments, and general requests.
• Provide clear, accurate, and relevant information while following company policies.
• Understand customer needs and provide practical, timely, effective solutions.
• Document customer interactions, requests, actions, and resolutions in internal systems.
• Elevate complex or sensitive cases to appropriate teams when necessary.
• Collaborate with internal departments to ensure issues are resolved efficiently.
• Meet established KPIs related to customer satisfaction, productivity, response times, quality, and resolution.
• Maintain up-to-date knowledge of products, services, policies, and procedures through training.

Skills

French (C1/C2)

Communication

Analytical thinking

Problem solving

Job description

Grow Your Career as a Customer Specialist!

Are you passionate about customer service, enjoy helping people, and thrive in a fast-paced environment? Join a dynamic and international team where you’ll have the opportunity to develop your customer support skills while creating positive experiences for customers.

If you are a problem-solver, a strong communicator, and enjoy finding effective solutions, this could be the perfect opportunity to take your career to the next level.

Role Overview:

As a Customer Specialist, you will be one of the main points of contact for customers, providing professional and personalized support through phone, email, live chat, and other digital channels.

You will assist customers with a wide range of questions and requests, understand their needs, provide appropriate solutions, and ensure that every interaction is handled efficiently and professionally.

Key Responsibilities:

• Provide friendly, professional, and empathetic customer support through phone, email, live chat, and other communication channels.
• Assist customers with questions related to accounts, products, services, orders, payments, and general requests.
• Provide clear, accurate, and relevant information while following company policies and procedures.
• Understand customer needs and provide practical, timely, and effective solutions.
• Handle customer questions, concerns, and complaints professionally while maintaining a strong focus on customer satisfaction.
• Guide customers through relevant processes, platforms, products, and services.
• Accurately document customer interactions, requests, actions, and resolutions in internal systems.
• Identify complex or sensitive cases and elevate them to the appropriate teams when necessary.
• Collaborate with internal departments to ensure customer issues are investigated and resolved efficiently.
• Meet established KPIs related to customer satisfaction, productivity, response times, quality, and resolution performance.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training and continuous development.

Requirements:

• Language Proficiency:Fluent in French (C1/C2 level)
• Eligibility:EU citizenshipor a validPortuguese residency card
• Experience:0–1 year in customer support or a related role is a plus
• Skills:Strong communication, analytical, and problem-solving abilities
• Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary:Compensation that reflects your skills and potential
• Performance Bonus:Recognition for outstanding results
• Meal Allowance:Daily support for your meals
• Transportation Support:Assistance with commuting costs
• Health & Life Insurance:Comprehensive coverage for your peace of mind
• Hybrid Work: Enjoy the flexibility of working both remotely and from a collaborative office environment