Customer Service Representative - French

Cross Border Talents; Braga; Hybrid; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Paid training

Career development paths

Friendly multicultural environment

Supportive team leader

Job summary

Cross Border Talents in Braga is seeking French-speaking customer service representatives to join a multilingual team supporting an international client. You will handle inbound and outbound customer contacts and resolve questions with care and accuracy.

Fluency in French is essential and your language skills will be used every day. The role offers on-site, hybrid or remote working options, paid training and onboarding, and a supportive team leader with clear quality guidance.

Qualifications

• Fluent level in French.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly, and patient communication style.
• Comfort using computers and several systems simultaneously.
• Reliability and attention to detail with a team-first attitude.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Fluent French

Excellent communication

Customer service experience

Multi-tasking

Job description

Looking for French speaking jobs in Braga, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in French is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in French.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This position is based in Braga and offers on-site, hybrid or remote working options, confirmed during the interview. Working hours and shift patterns are confirmed during the interview process.