Customer Support Advisor - French

Cross Border Talents; Porto; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Career development paths

Multicultural environment

Job summary

Cross Border Talents in Porto is seeking a French-speaking support specialist to join our multilingual team supporting an international client. You will help customers find solutions quickly and keep them informed at every step.

Fluency in French is essential, and your language skills will be used every day. You will follow clear procedures, record interactions accurately, and work with colleagues to close cases efficiently.

Qualifications

• Fluent in French.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Respond to customer enquiries across phone, email and chat.
• Follow clear procedures to resolve requests within agreed timeframes.
• Keep customers updated on progress and next steps.
• Record interactions accurately and share feedback with the team leader.
• Work closely with colleagues to close cases efficiently.

Skills

French fluency

Communication skills

Customer service

Job description

Looking for French speaking jobs in Porto, Portugal? We are hiring support specialists to join a multilingual team supporting an international client. In this role you will help customers find solutions quickly and keep them informed at every step. Fluency in French is essential, and your language skills will be used every day.

Key responsibilities:

• Respond to customer enquiries across phone, email and chat.
• Follow clear procedures to resolve requests within agreed timeframes.
• Keep customers updated on progress and next steps.
• Record interactions accurately and share feedback with the team leader.
• Work closely with colleagues to close cases efficiently.

Requirements:

• Fluent level in French.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Porto. Working hours: Mon - Sat 7am - 7pm.