Customer Service Advisor - French and English

Cross Border Talents; Lisboa; Presencial; EUR 13.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Supportive team leader

Career development paths

Multicultural environment

Relocation support

Descripción de la vacante

Cross Border Talents in Lisbon is hiring customer service representatives to support an international client. Fluency in French and English is essential, and you will handle inquiries by phone, email and chat.

This on-site role requires reliability and a friendly, patient communication style. You\'ll work in a multilingual team with rotating 24/7 shifts; relocation support is available for candidates moving to Portugal.

Formación

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsabilidades

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Conocimientos

French fluency

English fluency

Communication skills

Team player

Customer service mindset

Descripción del empleo

Looking for French and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in French and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.
• Relocation support is available for candidates moving to Portugal.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: rotating 24/7 shifts with two rotating days off.