Fully Remote Travel Customer Advisor-French & English

Cross Border Talents; Faro; Remote; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonus: EUR 100/month

Complexity bonus: EUR 55/month

Food allowance: EUR 7.23/day

Job summary

A leading travel services company is seeking a Fully Remote Travel Customer Advisor fluent in French and English. You will respond to customer inquiries, assist with travel bookings, and ensure satisfaction. Candidates must reside in Portugal and have strong customer service experience. This position offers a competitive salary, bonuses, and the flexibility to work from anywhere in Portugal.

Qualifications

• Must reside in Portugal.
• C2 to native French and B2+ English mastery required.
• Possession of a valid residence card or EU passport is necessary.
• Previous customer service experience is mandatory.

Responsibilities

• Respond to customer inquiries related to travel and tourism services.
• Assist with bookings, cancellations, and itinerary adjustments.
• Provide expert guidance and solutions for travel-related concerns.
• Ensure high customer satisfaction through efficient and empathetic support.

Skills

Fluent French

B2+ English

Customer Service Experience

Job description

Overview

Fully Remote Travel Customer Advisor-French & English. Cross Border Talents is hiring for an urgent opening for an exciting tourism project!

Job Details

Location: Fully Remote (candidates must reside in Portugal)

Language Requirement: French (Fluent) and B2 English, both written and spoken

Start Date: 16th January 2025

Work Schedule

• Early shift: 8:00 AM – 5:00 PM
• Late shift: 1:00 PM – 10:00 PM
• Days Off: Rotational (priority for 2 consecutive days off when possible)

Key Requirements

• Must currently reside in Portugal (any location, North to South).
• C2 to native French and B2+ English, both spoken and written.
• Possession of a valid residence card for Portugal, expression of interest, job seeker visa or a EU member state passport (a MUST)
• Customer Service Experience: Previous experience is mandatory.
• Tourism Background: Experience in the tourism industry is a plus but not essential.

Job Responsibilities

• Respond to customer inquiries related to travel and tourism services.
• Assist with bookings, cancellations, and itinerary adjustments.
• Provide expert guidance and solutions for travel-related concerns.
• Ensure high customer satisfaction through efficient and empathetic support.

Why Apply

• Gain valuable experience in the tourism sector.
• Work remotely from anywhere in Portugal with rotational schedules.
• Competitive salary package with performance and complexity bonuses.
• Contract Type: 6-month fixed-term (CDD), extendable
• Performance Bonus: EUR 100/month (based on performance metrics)
• Complexity Bonus: EUR 55/month
• Food allowance: EUR 7.23/day (net amount, paid in a separate card)