Conseiller(ère) Clientèle – Plateforme de crédit à la consommation – Braga

Cross Border Talents; Braga; On-site; EUR 20,000 - 30,000; Full time

Job summary

A leading BPO company is seeking French-speaking Customer Service Representatives in Braga, Portugal. In this full-time role, you will assist customers with inquiries regarding a consumer credit platform. Training is provided, and while prior experience is not required, candidates must communicate in C2-level French and B2-level English. This position is on-site, requiring residence in Portugal, specifically in or near Braga or Aveiro, without relocation assistance.

Qualifications

• C2-level French proficiency in speaking and writing is mandatory.
• B2-level English proficiency required.
• Must possess strong communication and customer service skills.
• Ability to work in shift rotations.
• Residency in Portugal is required.

Responsibilities

• Handle customer inquiries regarding consumer credit platform.
• Provide account assistance and support to users.
• Ensure efficient and high-quality service delivery.

Skills

Strong communication skills

Customer service skills

C2-level French

B2-level English

Job description

We are looking for French speakers (C2+) to join our multinational BPO client's team in the capacity of Customer Service Representatives to support users of a consumer credit platform. You will handle customer inquiries, provide account assistance, and ensure efficient and high-quality service delivery.

Prior experience is not required—you will be trained to be fully prepared for the role!

Location: Braga, Portugal (On-site)
Start Date: 7 May 2026
Contract Type: Full-time

Working Schedule

• Monday to Friday: 07:00 – 19:00 (rotational shifts)
• Saturday: 08:00 – 15:00
• 2 days off (Sunday + 1 rotational weekday)

Requirements

• C2-level French (mandatory, in speaking and in writing)
• B2 English, both spoken and written
• Strong communication and customer service skills
• Ability to work in shift rotations
• Must already be residing in Portugal
• Must live in or near Braga or Aveiro (no relocation provided)
• Possession of valid documentation allowing employment in Portugal (no sponsorship is provided) OR EU ID