Customer Ops Specialist - Ad Campaign Support + Training

Cross Border Talents; Loures; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Private health and dental insurance

Paid onboarding and product training

Job summary

Cross Border Talents is seeking a Customer Operations Specialist to support SMBs growing their digital presence. You will assist with setting up ad campaigns, provide multi-channel support, and help optimize accounts to improve performance.

The role emphasizes customer-focused communication, quick learning, and handling sensitive information securely, with a base monthly package and onboarding training included.

Qualifications

• C1 Level English proficiency (written and spoken).
• Customer-focused, empathetic, and professional communication tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and quick learning ability.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT (Customer Satisfaction) levels by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Job description

Cross Border Talents is seeking a Customer Operations Specialist to support SMBs growing their digital presence. You will assist with setting up ad campaigns, provide multi-channel support, and help optimize accounts to improve performance.

The role emphasizes customer-focused communication, quick learning, and handling sensitive information securely, with a base monthly package and onboarding training included.