Customer Operations Specialist — Campaign Success & Support

Cross Border Talents; Odivelas; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Private health and dental insurance

Paid onboarding and product training

13th/14th month splits and meal Allow.

Job summary

Cross Border Talents is seeking a Customer Operations Specialist to empower SMBs growing their digital presence across major global social media platforms. You will support business clients via Chat, Email, and Phone with pre-sales and post-sales advertising inquiries, tool troubleshooting, and account optimization.

The role emphasizes delivering high CSAT, secure handling of account information, and professional communication.

Qualifications

• English proficiency at C1 level (written and spoken).
• Customer-focused, empathetic and professional communication tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and quick learning ability.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Skills

English C1 level

Customer-focused communication

Troubleshoot ad platform tools

Digital literacy

Job description

Cross Border Talents is seeking a Customer Operations Specialist to empower SMBs growing their digital presence across major global social media platforms. You will support business clients via Chat, Email, and Phone with pre-sales and post-sales advertising inquiries, tool troubleshooting, and account optimization.

The role emphasizes delivering high CSAT, secure handling of account information, and professional communication.