Customer Operations: Ad Campaign Success & Support

Cross Border Talents; Castelo; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

Paid onboarding & training

Meal allowance

Job summary

Cross Border Talents is seeking a Customer Operations professional to empower SMBs growing their digital presence. You will support clients across Chat, Email, and Phone with pre-sales and post-sales advertising inquiries, tool troubleshooting, and account optimization.

The role emphasizes high CSAT, secure handling of sensitive information, and collaborative problem solving. The successful candidate will have strong English, digital literacy, and a proactive, empathetic communication style.

Qualifications

• C1 level English proficiency (written and spoken).
• Customer-focused, empathetic, and professional communication.
• Ability to troubleshoot ad platform tools and manage client inquiries.
• Digital literacy and quick learning ability.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications.

Skills

English (C1)

Customer-focused

Communication

Troubleshooting

Job description

Cross Border Talents is seeking a Customer Operations professional to empower SMBs growing their digital presence. You will support clients across Chat, Email, and Phone with pre-sales and post-sales advertising inquiries, tool troubleshooting, and account optimization.

The role emphasizes high CSAT, secure handling of sensitive information, and collaborative problem solving. The successful candidate will have strong English, digital literacy, and a proactive, empathetic communication style.