Customer Experience Specialist – Dutch Speaker

Jc Recruiting; Lisboa; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Health insurance from day one

Paid training

Training compensation upon completion

22 days of paid annual leave

Modern office with good transport"

International and multicultural team

Career growth opportunities

Job summary

Workster, in partnership with a leading global customer experience provider, is recruiting Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. You will support a premium consumer brand across phone, email and chat, delivering a personalized experience.

The role focuses on first contact resolution, brand representation, and opportunities to upsell. Benefits include full-time hours, 40-hour week with rotational shift, health insurance from day one, paid training, and a

Qualifications

• Fluent Dutch (C1/C2) with good English skills.
• Experience in customer service or contact center is a plus.
• Strong communication and interpersonal skills.
• Customer-focused with attention to detail.
• Comfortable using digital tools and multiple systems.
• Able to handle both service and sales conversations.
• Team player with adaptability in a fast-paced environment.
• Interest in premium products and customer experience.

Responsibilities

• Provide support via phone, email, and chat with a personalized experience.
• Handle inbound and outbound contacts, understanding needs and offering tailored solutions.
• Deliver high-quality service with emphasis on first contact resolution.
• Act as brand ambassador, representing products with confidence.
• Assist customers with orders, product inquiries, and account topics.
• Identify opportunities for retention and upselling based on customer preferences.
• Maintain records and follow internal processes to ensure service excellence.

Skills

Dutch language (C1/C2)

English language

Customer service

Communication skills

Team player

Attention to detail

Digital tools

Sales oriented

Adaptability

Interest in premium products

Job description

Workster is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists for an on-site role in Lisbon.

In this position, you will support a premium consumer brand, delivering a high-quality and personalized customer experience across multiple channels. You will act as a brand ambassador, ensuring every interaction builds trust, engagement, and long-term customer loyalty.

Your Role

• Provide support via phone, email, and chat, ensuring a professional and personalized customer experience
• Handle both inbound and outbound contacts, understanding customer needs and providing tailored solutions
• Deliver high-quality service with a strong focus on first contact resolution
• Act as a brand ambassador, representing products and services with confidence and expertise
• Assist customers with orders, product inquiries, and account-related topics
• Identify opportunities for customer retention and upselling, based on customer preferences
• Maintain accurate records and follow internal processes to ensure service excellence

QUALIFICATIONS / REQUIREMENTS

• Fluent Dutch (C1/C2) with good English skills
• Previous experience in customer service or contact center roles is an advantage
• Strong communication and interpersonal skills
• Customer-focused mindset with attention to detail
• Comfortable working with digital tools and multiple systems
• Ability to handle both service and sales-oriented conversations
• Team player with adaptability in a fast-paced environment
• Interest in premium products and customer experience

BENEFITS

The Offer

• Full-time on-site position in Lisbon
• 40 hours per week with rotational shifts: Monday to Sunday between 07:00 – 19:00
• Paid training (approximately 11 working days, 8 hours per day)
• Training compensation upon successful completion
• Health insurance from day one
• 22 days of paid annual leave + Portuguese public holidays
• Modern office environment with good transport connections
• International and multicultural team
• Career growth opportunities within a global organization

Language:

Dutch

Employment Type:

Full-time

Requirements:

• Fluent Dutch (C1/C2) with good English skills
• Previous experience in customer service or contact center roles is an advantage
• Strong communication and interpersonal skills
• Customer-focused mindset with attention to detail
• Comfortable working with digital tools and multiple systems
• Ability to handle both service and sales-oriented conversations
• Team player with adaptability in a fast-paced environment
• Interest in premium products and customer experience